Inside Sales Representative - Forberg Smith

Role Summary

The Inside Sales Representative reports to the Location Manager and plays a crucial role in the Forberg Smith Sales team. Key responsibilities include maintaining positive customer relationships, accurately quoting and processing orders, managing delivery expectations, and resolving disputes.

Essential Duties and Responsibilities

• Process telephone orders and quotes, respond to calls and emails from customers
• Maintain and grow customer sales and profits
• Enter orders into business systems and document transactions
• Provide excellent customer service using company and vendor resources
• Initiate solutions for customer issues and ensure effective problem resolution
• Procure non-stock products to meet customer requirements
• Stay updated on new products and communicate them effectively
• Inform management of competitive products and prices
• Communicate with customers and vendors via various channels
• Resolve customer complaints and participate in training sessions
• Explain and articulate product features and applications
• Perform other duties as assigned

Competencies

• Service Excellence
• Results, Action-Oriented
• Accountability and Responsibility
• Understanding Others, Listening
• Problem Solving
• Teamwork and Collaboration
• Priority Setting

Qualifications

• Work Experience: 1 year customer service experience
• Educational Background: Associate’s degree or equivalent combination of skills and experience
• Computer Skills: Proficiency in Microsoft Office
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities
• Cross-functional Skills: Ability to work well cross-functionally; provides excellent internal and external customer service
• Communication Skills: Strong interpersonal communications, problem solving, organizational, and written/verbal communication skills
• Physical, Mental, and Visual Skills: Normal office environment; ability to see, talk, and hear; ability to sit for 8 hours a day