Inside Sales Representative Defense & Aero

Job Summary

We combine inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing Defense and Aerospace customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). We effectively develop and manage trusted relationships for assigned customers/accounts, promoting company options and solutions to customers on a regular basis. We consistently deliver revenue or profit that supports and drives the account/customer to meet financial sales metrics.

Principal Responsibilities

• Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology.
• Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities.
• Promptly and accurately responds to prospective or existing customer information requests.
• Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).
• Works in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers.
• Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.
• Captures existing customer requirements for inventories, delivery lead time and unit prices.
• Coordinates existing customer requirements for inventories, delivery lead time and unit prices.
• Other duties as assigned.

Job Level Specifications

• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Works independently, with minimal supervision.
• Able to establish priorities and manage time to complete work.
• Collaborates with other departments or customers/teams may be required to perform role.
• Frequently responds to requests from others, internally or externally.
• Impact of decisions may affect the department.
• Errors may result in loss of time, resources and/or customer satisfaction.

Job Level Specifications

Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
Works independently, with minimal supervision.
Able to establish priorities and manage time to complete work.
Collaborates with other departments or customers/teams may be required to perform role.
Frequently responds to requests from others, internally or externally.
Impact of decisions may affect the department.
Errors may result in loss of time, resources and/or customer satisfaction.

Job Level Specifications

Typically requires a minimum of two years of related experience.
Education And Certification(s)
High School Diploma or equivalent
Distinguishing Characteristics
Possesses thorough knowledge of solutions or assigned products in a specific brand.
Exhibits the ability to identify new qualified customers for inclusion in Avnet’s portfolio of smaller and less complex accounts.
Maybe required to occasionally travel to customer sites or attend training including some overnight travel.
Intermediate knowledge of systems such as SAP, ERP, order management.
Working knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting and manipulation of data.
Working knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx.