Inside Sales Representative

Responsibilities

• Serve as the primary point of contact for our customers, ensuring exceptional commercial service and building strong relationships.
• Communicate proactively and maintain a positive, solution-oriented approach that reflects Wieland Concast’s commitment to superior customer service.
• Address customer inquiries promptly, accurately, and professionally, working with internal teams (sales management, production, quality and shipping) as needed.
• Handle customer orders from initial inquiry to final delivery and payment, ensuring a smooth and efficient process.
• Actively listen to customers’ needs and concerns, providing tailored solutions and recommendations.
• Resolve customer quality and service issues in a calm, professional manner, ensuring customer satisfaction.
• Upsell products or suggest alternative options when appropriate.
• Conduct outbound calls to customers to maintain engagement and drive sales.
• Update customer information and sales data in the company CRM system regularly.
• Collaborate closely with outside sales to develop and execute customer strategies that enhance business growth.
• Manage multiple priorities effectively, ensuring timely completion of tasks and customer requests.
• Prepare reports, data, and spreadsheets to support the sales team and commercial strategy.
• Research customer and market information to inform sales decisions.
• Contribute to a collaborative team environment, providing support to colleagues as needed.
• Assist in accounts receivable collection efforts as needed.

Qualifications

• Minimum of 3 years proven experience in inside sales and/or customer service in the metals, manufacturing, or similar industries.
• Excellent communication and interpersonal skills, with the ability to engage with customers at all levels.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks and priorities.
• Self-motivated, able to work independently while supporting team goals.
• Familiarity with CRM systems.

Benefits

• Medical
• Dental
• Vision
• Disability
• Life
• Retirement Savings - 401(k) contribution + match
• Work/Life Balance - Paid Vacation & Holidays
• Growth Opportunities - Over 9,000+ employees worldwide and 40+ locations in North America alone
• Sustainability- Eco-friendly solutions and pushing the barrier in sustainability for future generations

About the Role

This role focuses on fostering customer relationships, supporting the commercial strategy, and driving business growth. In collaboration with senior commercial management, Regional Sales Managers, Inside Sales, and other internal teams, the position is responsible for ensuring customer satisfaction, managing sales inquiries, and contributing to the overall success of the sales strategy.

Location

The Inside Sales Representative is located in Wakeman, OH and will be fully on-site.