Inside Sales Representative

Responsibilities

• Communicate with customers regarding products, pricing, lead times, order status, and delivery.
• Establish, develop, and maintain positive business relationships with customers.
• Collaborate closely with the Outside Sales team to align efforts.
• Handle customer quotations, order entries, and acknowledgments.
• Review sales orders and acknowledgments for accuracy.
• Track and manage inventory, including excess or aged inventory.
• Order pre-material, including production orders and purchase requisitions.
• Initiate credit and debit notes as needed.
• Achieve designated sales targets and deadlines within schedule.
• Perform cost-benefit and needs analysis for existing and potential customers.
• Calculate product costs, conversion rates, and margin percentages.
• Work with Scheduling, Production, and Logistics to ensure timely delivery of customer orders.
• Assist in the coordination and implementation of annual contracts.
• Collaborate with interconnected departments to resolve order or service issues.
• Maintain accurate data entry for all sales-related transactions.
• Support additional Inside Sales tasks as assigned.

Qualifications

• Some college coursework or equivalent industry experience.
• 2+ years of experience in sales, customer service, or a related field.
• Knowledge of metals and manufacturing industries preferred.
• Understanding of sales processes.
• Strong relationship management and interpersonal skills.
• Exceptional attention to detail.
• Proficiency with Microsoft Office and data entry software.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Strong problem-solving and analytical abilities, including performing calculations and conversions.
• Comfortable working under pressure and meeting deadlines.
• Ability to work collaboratively with team members and offer support when needed.
• Flexibility to work adjusted hours when required.