Inside Sales Representative

About the role

The Inside Sales Representative (ISR) at Wagner Equipment Co. is responsible for establishing or re-establishing, qualifying, and maintaining contact with small to medium-sized customers to increase machine and parts and service sales. This position requires a disciplined phone call campaign approach, managing an account base in an assigned territory.

Responsibilities

• Captures and maintains accurate customer account information and machine population data
• Manages and updates customer account information and machine population data
• Coordinates, demonstrates, and facilitates the quote and qualification processes
• Tracks specific account, territory, and sales goals using the CRM system
• Passes parts, service, sales, and rental requests to the appropriate person or organization
• Manages multiple sales leads and opportunities at any given time
• Establishes and grows value-added, consultative relationships with customers
• Develops strong positive relationships with outside sales representatives and other employees
• Employs a disciplined phone call campaign, making 20 calls per day
• Qualifies accounts and begins to develop the customer relationship
• Targets specific customers for sales and promotions
• Promotes all aspects of the dealership by promoting sales, parts, service, rental, and Customer Support Agreements for all products and services represented by Wagner Equipment & Wagner Rents
• Performs simple needs analysis to determine individual customer's needs and provide solutions to fit those needs
• Understands and communicates effectively about various dealer products and services
• Uses multiple programs and systems simultaneously such as SalesLink DBS, SIS, Dealer.cat.com, Vision Link, SIMSi, etc.
• Performs other duties as assigned by the manager

Requirements

• High School Diploma or GED
• College Degree in any discipline or equivalent combination of education and experience
• 3+ years in outbound phone sales preferred
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• 3+ years sales experience

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions savings, accounts, loans, VISA card, and more.
• Supplemental life insurance, critical illness + accidental insurance, ID WatchDog and discounted employee phone plans.

Pay

$50,000.00 Base salary + Commission Pay rate is dependent upon education & experience.

Schedule

Travel requirements: 1- 25%