Inside Sales Representative

Responsibilities

• Sells based on Tidewater Fleet Supply/TNT Parts value proposition by identifying key growth opportunities product and services offerings.
• Generate new and repeat sales by educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Accurately process customer transactions such as providing pricing or quotes, taking orders or managing returns.
• Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability.
• Service existing accounts and communicate with clients on a regular basis. Discuss use and features of various parts.
• Cook up parts and with the appropriate personnel. Advise counter person on delivery instructions. Assist with counter sales when necessary.
• Respond to telephone inquiries from customers.
• Locate and obtain parts.
• Process buyouts for non-stocked parts.
• Keep counter and parts room neat and clean.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Work with walk-in customers regarding questions on orders, quotes and/or job specifications
• Maintain active and proactive customer relationship to ensure ongoing customer satisfaction and resolve any complaints.
• Manage Accounts in the CRM system.
• Update account profiles in CRM annually for contact info and sales potential.
• Perform other duties as assigned.

Physical Demands and Working Conditions

• Prolonged periods sitting or standing and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to travel as required.

Skills, Knowledge, and Abilities

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software

Requirements

• Education and Experience
• High school diploma or general education degree (GED).
• Minimum 1 to 3 years’ inside sales experience.