Inside Sales Representative

Responsibilities

• Communicate effectively with customers over the phone to address inquiries, recommend solutions, and close sales.
• Manage schedules, ensure proper coordination with technicians, and handle service notifications.
• Organize and update customer accounts, maintain accurate records, and track sales activities in the CRM (Fieldwork).
• Follow up on leads and agreements, ensuring clarity, accuracy, and a high level of customer service.
• Adhere to our structured sales process, including identifying customer needs, building rapport, addressing budgets, and presenting solutions.
• Aid with administrative tasks related to customer relations and day-to-day operations.

Requirements

• Excellent phone and verbal communication skills.
• Strong typing and organizational abilities.
• Proficiency with common applications such as Outlook, web browsers, and CRM tools.
• Sales skills, including the ability to build rapport, identify customer needs, and close deals.