Inside Sales Representative

Job Duties

• Answer customers’ questions about the prices, availability, emphasize product features referring to product literature, provide positive courteous customer service to the customer.
• Sells additional products by recognizing up-selling opportunities and explaining new features.
• Enter quotes and qualified orders into the system to assure accuracy and efficiency.
• Collaborate with colleagues to exchange information, such as information on selling tactics and marketing information, give feedback to marketing team to make necessary update on marketing materials.
• Build detailed sales reports.
• Follow up with rep agencies with a “thank email/letter” after each visit that the outside sales director attended.
• Collaborate with the sales director on when to send samples out upon their confirmation of a welcome letter sent to our customers.
• Obtain resale certificate on initial account set-up with Spitzer.
• The inside sales will work to gather resale certificates that are not currently on hand to maintain the rep's account.
• COI - certificate of insurance, obtain from rep group for distributor.
• Distributor agreement and contracts obtained after initial sign-up.
• Collaboration : Collaborate with other departments such as sales, logistics, and accounting to ensure smooth order processing and fulfillment
• Customer Service : Provide excellent customer service by promptly responding to customer inquiries, resolving order discrepancies, and addressing issues related to delivery timelines and backorders.
• Manage a backlog of customer complaints and reach out to reps on what happened
• Follow up on samples that have been sent out to reps and inquire if the products met their expectations. Take note of if there is a problem with the fixtures.
• Follow up on quotes, check in with rep on if they will be moving forward with ordering, and check in on the status of the quote.
• Purchasing Coordination : Work with outsource vendors to coordinate the purchasing of materials or products, ensuring alignment with customer orders and company requirements.
• Order Accuracy : Verify order details, including pricing, rep commissions, quantities, and delivery schedules, to ensure all information is accurate and meets customer expectations.

Requirements

• 2+ Years of Customer Service Experience
• Strong communication skills
• Proficient in Microsoft programs