Inside Sales Representative

Pay and Benefits

• $63,000–$95,000 annually, based on experience, qualifications, and skills.
• Sotera Health Offers a Competitive Benefits Package That Includes:
• Medical, Rx, Dental, Vision, Disability, Life Insurance
• Health Savings and Flexible Spending Accounts
• 401(k) program with Company match that immediately vests
• Paid holidays, vacation and sick time
• Free financial planning assistance
• Paid parental leave
• Education assistance
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
• Employee Assistance Program (EAP)

Responsibilities

• Own and manage a portfolio of small accounts
• Be main point of contact for all commercial topics (pricing, orders, issues, follow-ups)
• Drive retention and identify upsell opportunities
• Respond to inbound RFQs and new small account leads
• Manage pricing within defined guidelines
• Follow up on quotes to convert into orders
• Coincide internally with operations, CS and finance
• Resolve customer issues and support after-sales when needed
• Keep CRM updated (pipeline, opportunities, pricing)
• Reactivate inactive or declining accounts
• Support field sales by taking full ownership of transactional business

Success Metrics

• Revenue retention and growth
• Quote conversion rate
• Pipeline visibility / CRM discipline

Experience and Skills Required

• Bachelor’s degree or equivalent experience
• 2–4 years in inside sales or account management
• Experience managing multiple small value accounts
• Strong communication
• High organization and follow-up discipline
• Commercial mindset (pricing, upsell)
• Ability to manage high volume of accounts
• Proactive and responsive