Inside Sales Representative

About the role

Seal & Design, Inc. is a family-owned company based in Clarence, NY with operations across the U.S. and Canada. The company specializes in gaskets, o-rings, seals, molded rubber and plastics, die-cut foams, and various other sealing products used in automotive, medical, military, aerospace, electronics, power generation, hydraulics, and HVAC industries.

Responsibilities

• Perform all account management duties by maintaining and growing existing relationships and developing new ones through inbound leads, customer and vendor referrals
• Calculate costs, offer quotations, and follow up on open quotations
• Accurately respond to technical questions
• Complete order entry, respond to complaints, and process returns
• Maintain profit margins
• Respond to inbound phone and website inquiries as needed
• Source raw materials and parts as needed
• Set up new customer parts in ERP system
• Communicate key information to other internal departments
• Support Inside Sales Manager and outside sales team with special projects and other tasks
• Observe safety and security procedures

Requirements

• Bachelor's degree, one to two years or more related experience preferred
• Proficiency processing a high volume of emails
• Ability to navigate operating system and Microsoft programs (Teams, Excel, Word, etc.)
• Technical aptitude and strong attention to detail
• Demonstrated ability to calculate markups, margins and other figures as it pertains to quotations
• Excellent written and verbal communication skills
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow; able to multi-task
• Ability to work independently and as a member of a team
• Versatility, flexibility, and a willingness to work with enthusiasm in a dynamic environment
• Familiarity with PPAP and APQP processes a plus

Qualifications

• Bachelor's degree, one to two years or more related experience preferred
• Proficiency processing a high volume of emails
• Ability to navigate operating system and Microsoft programs (Teams, Excel, Word, etc.)
• Technical aptitude and strong attention to detail
• Demonstrated ability to calculate markups, margins and other figures as it pertains to quotations
• Excellent written and verbal communication skills
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow; able to multi-task
• Ability to work independently and as a member of a team
• Versatility, flexibility, and a willingness to work with enthusiasm in a dynamic environment
• Familiarity with PPAP and APQP processes a plus

Benefits

• Medical/Dental/Vision Plans
• 401(k) and profit sharing
• Paid Time Off
• Bonuses
• Paid Holidays
• Life Insurance
• Yearly Performance Reviews