Inside Sales Representative

Responsibilities

• Assist and conduct counter sales as needed and as required.
• Process all incoming internal and external customer inquiries via phone, fax, email, mail, or online, and assist outside sales in quotes and/or orders.
• Purchase of product to fill said orders.
• Quote and sell our supplier’s products that provide value to our customers and a fair profit to the Company.
• Identify, contact, provide quotes, and close orders on potential and targeted customers.
• Use electronic and published catalogs to provide product, pricing and availability information to customers.
• Solve or request management’s assistance to quickly solve customers’ problems.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products.
• Promote and sell overages and discontinued items.
• Handle customer complaints and returns, while showing a positive attitude.
• Provide after-hours support for internal and external customers, as needed.
• Maintain and expand knowledge of Purvis products, so that these products can be presented professionally to our customers and potential customers.
• Obtain knowledge of competition’s pricing provided to customers, along with their products, financial data, sales numbers, and profit margins.
• Promote the best service in the industry to our customers.
• Adhere and comply with the company’s Certificate of Conflicts of Interest, Confidentiality and Standards of Business Ethics, and Hiring Standards.
• Deliver superior customer service.
• Effectively listen and possess good phone skills.
• Able to handle difficult customers with diplomacy and tact.
• Work productively with a wide range of people.
• Show a professional demeanor.
• Be comfortable in a fast-paced environment.
• Capable of following written instructions and documented procedures.
• Understand basic inventory, warehousing, and stocking procedures.
• Show accuracy and attention to detail.
• Show technical expertise and knowledge of company products.
• Show demonstrated understanding and application of effective selling strategies and techniques.

Requirements

• Employee must be able to lift product up to 70 pounds on a daily basis.
• Heavy products are stocked from ground height to 6’ in height.
• Product to be delivered must be lifted into back of trucks approximately 3’ height for ¾ ton truck and 4’ height for large trucks.
• Ability to climb stairs with products in hand to be delivered at customer locations or at our location.
• Legally Authorized to work in the US.
• Must be able to pass a background check.

Benefits

• Paid time off
• 401(k) enrollment
• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Ability to set up a Flexible Spending Account

Qualifications

Stable and established company committed to employee professional development and ongoing training as well as opportunities for advancement.

Skills

Technical expertise and knowledge of company products.

Pay

N/A

Schedule

N/A