Inside Sales Representative

Skill Requirements

• At least 1-2 years of sales experience, preferably in the construction industry.
• Strong knowledge of tools and products in the construction industry.
• Familiarity with product line displays, showroom, and demonstration of features and uses of product application.
• Excellent communication skills, self-motivated, self-starter, sense of urgency, personable, well organized.
• Excellent attention to detail.
• Able to effectively define and solve problems, collect data, establish facts, and draw valid conclusions to ensure customer satisfaction.
• Able to work independently and be independently motivated to achieve results.
• Able to negotiate skillfully in tough situations with both internal and external groups.
• Professional appearance and demeanor.
• Professionalism with respect to time management and meeting deadlines.
• Enthusiasm for working in an organization where structure is evolving and flexibility and teamwork are necessities.
• Able to work well under pressure in a fluid, fast-paced environment.
• Proficiency in NetSuite.
• Proficiency in MS Office suite, including Excel.
• Able to report to work in a timely manner.
• May be required to work weekends and after regular business hours as needed.

Essential Functions/Job Responsibilities

• Selling and servicing customers, providing pricing and product application information.
• Making inside sales generation priority #1 by taking phone/fax orders; providing delivery information.
• Preparing quotes and follow-up as required in a timely fashion.
• Servicing Outside Sales staff as required; providing timely feedback and a “heads up” on large quotes.
• Inputting all orders into the sales order entry system in a timely fashion.
• Scheduling orders according to customer requirements.
• Maintaining day to day customer relations and service duties.
• Fulfilling open orders within a 30-day time frame.
• Maintaining sales documentation to ensure accounting, order, and inventory data is correct.
• Keeping catalogs and price lists current and up-to-date; informing customers of promotions and quantity prices; answering questions regarding product applications.
• Cold-calling as needed to increase sales; create and maintain customer lists.
• Coodinating efforts with Company advertising and promotions to best increase product sales, calling vendor representatives to sell new products or introduce new product lines.
• Keeping management advised of competitive products and prices.
• Attending department meetings and other Company meetings as requested by management to improve selling skills and product knowledge.
• Communicating honestly and succinctly with Purchasing regarding forecasts and spikes in sales.
• Staying current on product knowledge.
• Possess a thorough and complete understanding of the company catalog.
• Performing as-needed vendor relations and negotiations.
• Maintaining computer and software-related skills.
• Providing promotional literature and product information as requested.
• Keeping supervisors apprised of customer issues as warranted.
• Assisting with the company’s inventory management program when required.
• Suggesting related “add-on” items for customer orders.
• Communicating with outside sales and management regarding job starts and sites.
• Communicating with customers regarding new products added or customer feedback on potential new products.
• Assisting other inside sales staff when needed.
• Participate in job-related training and continuing education.
• Representing the Company at all times in a public relations capacity.
• Maintain a neat appearance in accordance with company dress code policy; always remain courteous and service-minded while dealing with other employees and customers.
• Maintain punctuality and regular and reliable attendance.
• Protect and maintain confidentiality of company trade secrets and other confidential and proprietary information including, without limitation, customer information and sales data.
• Collaborate and communicate clearly and effectively with internal and external customers.
• Support a culture of collaboration and maintain a positive and productive work environment.
• Complete projects and assignments on time.
• Comply with all rules and procedures.
• Complete other duties as assigned by supervisor and/or department management.

Benefits

• Medical
• Dental
• Vision
• Long-Term Disability
• Life Insurance
• Vacation
• Paid Time Off
• Employee Assistance Program
• Identity Guard
• Legal Assistance
• Pet Insurance
• Volunteer Time Off
• Paid Parental Leave
• 401k Plan