Inside Sales Representative

Job Description

Peterson Power Systems has a need for an Inside Sales Representative based at our Eugene, OR location.

Essential Job Functions

• Generate customer quotes for recommended repair work
• Affords assistance in the renewal of CSP (customer support plans) agreements
• Accountable for Customer Relationship Management (“CRM”) input with retail customers within assigned territory
• Uses Sales Link to document customer information, leads, activities and sales transactions
• Conducts parts research for Caterpillar (“Cat”) and other manufactures
• Contacts prospective customers to determine customer needs, present product information, and explain available services
• Provides information brochures and other literature to inform customers and influence buying decisions
• Evaluates leads, effectively and efficiently, and determines whether to respond or pass the lead to sales resources management for assignment
• Develops product knowledge on Cat and competitive products in order to offer the best solutions based on customer interests and concerns
• Presents equipment and finance options and solutions, as needed
• Quotes ESC (extended service coverage) coverage to equipment owners
• Follows all sales processes and procedures
• Partners with management to ensure marketing campaigns are directed to the right opportunities for retail customers
• Affords assistance with customer surveys as needed
• Works safely at all times, adheres to all applicable safety policies and complies with all company policies, procedures and standards
• Works collaboratively in a team environment with a spirit of cooperation

Qualifications

• A minimum of a High School diploma and at least three (3) years industry experience or equivalent combination of education and experience
• Experience in the engine and power systems industry is preferred