Inside Sales Representative

About the role

The Inside Sales Representative plays a critical role in driving profitable growth through a balanced focus on new business development and existing account management. This position partners closely with Territory Managers and internal teams to deliver Parksite’s value proposition, strengthen customer and vendor relationships, and consistently achieve sales and profit goals.

Responsibilities

• Aggressively develop new business within an assigned territory through cold and warm lead outreach, qualification, and follow-up.
• Partner closely with Territory Managers to vet opportunities, gather critical account insights, and support territory growth strategies.
• Manage and maintain accurate customer and prospect data in Salesforce, including contacts, activities, and opportunities.
• Promote new products and company programs using digital marketing tools, follow-up calls, webinars, and conference calls.
• Serve as the primary point of contact for existing customers, handling sales inquiries, quotes, and order fulfillment.
• Use active listening and consultative sales techniques to identify customer needs and recommend effective product solutions.
• Upsell and cross-sell products and programs to maximize customer value and territory profitability.
• Cross-functionally coordinate with logistics and purchasing teams to ensure seamless order execution and high customer satisfaction.
• Track daily, weekly, and monthly sales and profit goals, taking initiative to adjust strategies as needed.

Requirements

• Education & Experience: Bachelor’s degree preferred or equivalent industry experience. Minimum of 2+ years of inside sales and/or customer service experience. Proven experience managing direct customer interactions, including resolving concerns and providing solutions.
• Skills & Abilities: Strong verbal and written communication skills, with a customer-focused approach. Ability to multitask in a fast-paced environment while maintaining accuracy and attention to detail. Strong organizational, time management, and follow-up skills.
• Physical Requirements: Ability to sit for extended periods while working at a computer and phone. Ability to perform repetitive tasks such as typing and data entry. Ability to communicate clearly via phone, video conferencing, and email.

Qualifications

• Required Qualifications: Bachelor’s degree preferred or equivalent industry experience. Minimum of 2+ years of inside sales and/or customer service experience. Proven experience managing direct customer interactions, including resolving concerns and providing solutions.
• Preferred Qualifications: Inside sales experience within the building products industry. Working knowledge of CRM systems (Salesforce) and ERP systems (Infor preferred). Strong analytical skills with the ability to assess market trends, customer needs, and competitive pricing. Understanding of building materials and basic installation processes.

Benefits

• 401(k) Program to secure your financial future.
• Company-Paid Life Insurance.
• Health, Dental, Vision, and Flexible Spending Insurance Plans.
• Paid Holidays.
• Paid Time Off (PTO).
• Bonus Incentives for employee referrals.
• Professional Development: Ongoing product and market training to build deep knowledge of building materials, applications, and competitive positioning. Opportunities to develop consultative selling, closing, and account management skills in a fast-paced, team-oriented environment. Direct collaboration with Territory Managers and leadership, providing mentorship and clear pathways for growth.