Inside Sales Representative

About the role

Olympic Steel has been in operation since 1954, focusing on the direct sale of processed metal products and branded metal-intensive goods. Guided by core values that prioritize safety and inclusivity, Olympic Steel fosters a culture of belonging and empowerment.

Responsibilities

• Maintain and grow existing and new accounts
• Proactively identify sales opportunities for Outside Sales Representatives
• Create opportunities to up-sell and cross-sell existing accounts
• Reactivate inactive accounts and identify new account opportunities
• Partner closely with Outside Sales to establish strong, long-term relationships with customers
• Ensure high quality customer service to all external customers
• Execute on-time delivery according to customer expectations
• Inform customers of delivery set-backs and changes in order status
• Manage the order entry process
• Troubleshoot problems and rectify complaints and claims
• Develop individual quotes and contract pricing
• Expedites orders with short lead times or unusual requirements
• Ensure correct inventory is in stock to support general sales
• Proactively identify customer needs and advise customers of potential issues
• Partner with Outside Sales to develop marketing plans and strategies

Qualifications

• Associate or Bachelor’s degree in a related field
• 1+ years of experience in a sales role within the steel/metals industry, prefer 3+ years
• Strong customer service and sales aptitude
• Desire to build client relationships and increase sales knowledge/experience
• Demonstrated ability to work in a team environment while managing individual goals and objectives
• Partnership with the ability to work effectively in a diverse community required
• High energy and drive, strong business and data analysis skills, excellent prioritization, organizational and time management skills
• Outstanding oral and written communication skills
• Working knowledge with Microsoft Suite, most notably Excel and Office

Pay

$27 - $38/hr

Benefits

• Medical, dental, and vision benefits
• Paid holidays and vacation
• 401(k) with employer match
• Tuition reimbursement & Employee Discount Programs
• Referral program