Inside Sales Representative

Responsibilities

• Maintain and cultivate positive customer relationships and be comfortable communicating via phone and email
• Provide price and availability on any standard or specialty items directly to customers
• Take and solicit orders from customers over the phone and via e-mail
• Process orders, via order entry system, from our stock or directly source from suppliers
• Expedite orders and maintain contact with customers and suppliers
• Follow up on orders to assure critical deliveries
• Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers
• Handle all inquiries/contacts in a professional manner
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product needs over the phone or via e-mail
• Aid with Shipping and Receiving of Products as they come in
• Periodically attend essential trainings at our vendor locations that may involve overnight travel

Competencies

• Ability to address concerns and communicate clearly and efficiently
• Convey a positive, customer-friendly disposition
• Comfortability communicating with customers and coworkers on the phone
• Handle and resolve challenging problems
• Strong organizational, communication, attention to detail and time management skills
• Establish priorities, work independently, and proceed with objectives with minimal supervision
• Strong customer-service focus with a passion to exceed customer expectations
• High energy, drive and sense of responsibility

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop/laptop computers, photocopiers, and smartphones. You will be provided with multiple screens, headsets, and everything needed to perform your duties.

Physical Demands

This job requires the ability to lift up to 15 lbs., open filing cabinets and bend, stand, sit, as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday 8:30 AM – 5:00 PM. A 30 min lunch break is included during that period.