Inside Sales Representative

About the role

The Inside Sales Representative is responsible for maintaining, growing and servicing existing and new accounts, proactively identifying sales opportunities for Outside Sales Representatives, creating opportunities to up-sell and cross-sell existing accounts, reactivating inactive accounts and identifying new account opportunities. Additionally, the Inside Sales Rep will partner closely with Outside Sales to establish strong, long-term relationships with customers, ensure high quality customer service to all external customers, execute on-time delivery according to customer expectations, inform customers of delivery set-backs and changes in order status while managing the order entry process, troubleshoot problems and rectify complaints and claims.

Responsibilities

• Maintain, grow and service existing and new accounts
• Proactively identify sales opportunities for Outside Sales Representatives
• Create opportunities to up-sell and cross-sell existing accounts
• Reactivate inactive accounts and identify new account opportunities
• Partner closely with Outside Sales to establish strong, long-term relationships with customers
• Ensure high quality customer service to all external customers
• Execute on-time delivery according to customer expectations
• Inform customers of delivery set-backs and changes in order status
• Manage the order entry process
• Troubleshoot problems and rectify complaints and claims
• Develop individual quotes and contract pricing
• Expedites orders with short lead times or unusual requirements
• Ensure correct inventory is in stock to support general sales
• Proactively identify customer needs and advise customers of potential issues
• Partner with Outside Sales to develop marketing plans and strategies

Qualifications

• Associate or Bachelor’s degree in a related field
• 1+ years of experience in a sales role within the steel/metals industry, prefer 3+ years
• Strong customer service and sales aptitude
• Desire to build client relationships and increase sales knowledge/experience
• Ability to generate new business through cold calling
• Comfortable with high-volume phone prospecting and engaging new leads
• Demonstrated ability to work in a team environment while managing individual goals and objectives
• Partnered with the ability to work effectively in a diverse community required
• High energy and drive, strong business and data analysis skills, excellent prioritization, organizational and time management skills
• Outstanding oral and written communication skills
• Working knowledge with Microsoft Suite, most notably Excel and Office