Inside Sales Representative

About the role

Olympic Steel has been in operation since 1954, focusing on the direct sale of processed metal products and branded metal-intensive goods. Guided by core values that prioritize safety and inclusivity, Olympic Steel fosters a culture of belonging and empowerment. The company offers a blend of a close-knit team environment and the resources of a larger, growing organization.

Responsibilities

• Maintain and grow existing and new accounts
• Proactively identify sales opportunities for Outside Sales Representatives
• Create opportunities to up-sell and cross-sell existing accounts
• Reactivate inactive accounts and identify new account opportunities
• Partner closely with Outside Sales to establish strong, long-term relationships with customers
• Ensure high-quality customer service to all external customers
• Execute on-time delivery according to customer expectations
• Inform customers of delivery set-backs and changes in order status while managing the order entry process
• Troubleshoot problems and rectify complaints and claims
• Develop individual quotes and contract pricing
• Expedites orders with short lead times or unusual requirements
• Ensure correct inventory is in stock to support general sales
• Proactively identify customer needs and advise customers of potential issues
• Partner with Outside Sales to develop marketing plans and strategies

Qualifications

• Associate or Bachelor’s degree in a related field
• 2+ years of experience in an Inside Sales role within the steel/metals industry
• Strong customer service and sales aptitude
• Desire to build client relationships and increase sales knowledge/experience
• Demonstrated ability to work in a team environment while managing individual goals and objectives
• Partner with the ability to work effectively in a diverse community
• High energy and drive, strong business and data analysis skills, excellent prioritization, organizational and time management skills
• Outstanding oral and written communication skills
• Working knowledge with Microsoft Suite, most notably Excel and Office

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage
• Paid holidays and vacation
• 401(k) with employer match
• Tuition reimbursement and Employee Discount Programs
• Referral program

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

The schedule for this position is flexible and tailored to meet the needs of the employee and the company.