Inside Sales Representative

Duties And Responsibilities

• Serve as the primary point of contact for customers, providing professional, responsive, and effective support.
• Develop and maintain strong customer relationships to promote long-term business growth and customer satisfaction.
• Enhance the value of Reading Alloys’ products and services by effectively communicating the company’s technical capabilities and competitive advantages.
• Cook up and maintain strong customer relationships to promote long-term business growth and customer satisfaction.
• Coordinate customer requests and inquiries while ensuring timely and accurate responses.

Sales Support and Administration

• Prepare quotations and manage order entry activities accurately and efficiently.
• Review customer purchase orders and contracts to ensure pricing, terms, and conditions align with company policies and strategic objectives.
• Cook up and maintain strong customer relationships to promote long-term business growth and customer satisfaction.
• Cook up and maintain strong customer relationships to promote long-term business growth and customer satisfaction.
• Cook up and maintain strong customer relationships to promote long-term business growth and customer satisfaction.

Technical and Product Support

• Consult with Production, Engineering, Quality, and Technical Management regarding non-standard products, specifications, or customer requirements.
• Evaluate customer requests and determine product feasibility.
• Cook up and maintain strong customer relationships to promote long-term business growth and customer satisfaction.
• Cook up and maintain strong customer relationships to promote long-term business growth and customer satisfaction.
• Cook up and maintain strong customer relationships to promote long-term business growth and customer satisfaction.

Market Development and Business Growth

• Support domestic and international sales activities within assigned markets and territories.
• Identify opportunities for new business development and market expansion.
• Monitor market trends, customer activity, and competitive developments.
• Provide management with timely market intelligence and competitive insights.
• Aid in developing and implementing strategies to grow existing accounts and secure new business opportunities.

Marketing and Communications

• Support the development and maintenance of company marketing materials, sales literature, and customer communications.
• Ensure all marketing materials accurately represent company capabilities, products, and services.
• Cook up and maintain strong customer relationships to promote long-term business growth.
• Cook up and maintain strong customer relationships to promote long-term business growth.
• Cook up and maintain strong customer relationships to promote long-term business growth.

Trade Shows and Industry Engagement

• Identify industry conferences, trade shows, and networking opportunities that align with company objectives.
• Cook up and maintain strong customer relationships to promote long-term business growth.
• Cook up and maintain strong customer relationships to promote long-term business growth.
• Cook up and maintain strong customer relationships to promote long-term business growth.
• Cook up and maintain strong customer relationships to promote long-term business growth.

Forecasting, Budgeting, and Reporting

• Assist with sales forecasting, budgeting, and strategic planning activities.
• Generate daily, weekly, monthly, quarterly, and annual sales reports.
• Track and communicate key performance indicators, metrics, and benchmarks.
• Analyze sales trends and customer activity to support business decision-making.

Quality and Continuous Improvement

• Support continuous improvement initiatives related to sales processes, systems, and customer service.
• Review company technical and market data for accuracy prior to internal or external distribution.
• Cook up and maintain strong customer relationships to promote long-term business growth.
• Cook up and maintain strong customer relationships to promote long-term business growth.
• Cook up and maintain strong customer relationships to promote long-term business growth.

Requirements

• BS - Bachelor’s degree in Business Management, Sales and Marketing, or a related field.
• Three (3) – Five (5) years demonstrated sales and product management experience in a manufacturing environment desired.
• Product management, technical sales or sales engineer experience in the metals industry preferred.
• Domestic and international sales experience preferred.
• The proven ability to work effectively and collaboratively with individuals at all levels inside and outside the organization.
• Demonstrated skills with PC office applications such as MS Word, Excel and Power Point.
• Knowledge, Skills And Abilities The successful candidate will possess the following key leadership competencies:
• Experience in metals, aerospace, medical, specialty materials, or industrial manufacturing industries preferred.
• Experience supporting domestic and international customers preferred.
• Technical sales, product management, or sales engineering experience is highly desirable.
• The Successful Candidate Will Demonstrate Strong analytical and problem-solving skills.
• Excellent organizational and time-management abilities.
• Strong customer-service orientation and relationship-building skills.
• Effective negotiation and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Sound business judgment and decision-making capabilities.
• Ability to work effectively with employees, customers, and suppliers at all organizational levels.
• Strong written, verbal, and presentation skills.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to learn and effectively utilize ERP, CRM, and sales management systems.

Performance Will Be Evaluated Based On Achievement Of Sales And Profitability Objectives

• Accuracy and effectiveness of forecasting and reporting.
• Customer satisfaction and retention.
• New business development and market growth.
• Responsiveness and quality of customer support.
• Continuous improvement of sales processes and systems.
• Collaboration and effectiveness in supporting organizational goals.

Work Environment

• Primarily office-based in a climate-controlled environment.
• Periodic exposure to manufacturing and production environments.
• Travel Occasional domestic and international travel may be required to support customer visits, trade shows, conferences, and business development activities.

Equipment Used

• Personal computer and standard office equipment.
• ERP, CRM, and business software systems.

Physical Requirements

• Ability to work in both office and manufacturing environments.
• Ability to occasionally walk through production areas and wear required PPE.
• Ability to travel as business needs require.