Inside Sales Representative

Essential Functions And Responsibilities

• Support Pre-Sales Activities and Opportunity Management
• Facilitate pre-sales activities, including Requests for Quotes (RFQs), design registrations, sample requests, and other customer requirements.
• Partner with Regional Sales Managers (RSMs) and Product Management to secure approved pricing aligned with customer and business strategies.
• Utilize Knowles systems and analytical tools to support annual contract negotiations, evaluate RFQs, and manage design registration opportunities.
• Proactively nurture sales opportunities and leads through regular customer engagement, focusing on conversion and revenue growth.
• Aid with purchase order verification, pricing discrepancies, and credit/debit transaction resolution.
• Build and Strengthen Customer Relationships
• Serve as a primary point of contact for assigned accounts, responding to RFQs, sample requests, quality concerns, accounts receivable inquiries, and other customer needs.
• Develop a thorough understanding of customer organizations, key stakeholders, and decision-making processes.
• Collaborate with RSMs to execute account strategies and identify opportunities to increase market share within assigned accounts and territories.
• Cook with internal cross-functional teams to resolve customer issues in a timely and effective manner.
• Deliver a high level of customer service by understanding customer needs and providing responsive support on every interaction.
• Drive Business Growth and Sales Performance
• Follow up on quotations, lost business opportunities, and customer demand trends to maximize sales effectiveness.
• Work with RSMs and distribution partners to establish a closed-loop process for tracking and analyzing lost business.
• Engage directly with customers to understand business cycles, product demand, and emerging opportunities.
• Analyze sales data and trends to identify growth opportunities and address performance gaps.
• Support forecasting activities, pipeline management, and demand planning initiatives.

Qualifications And Requirements

• Minimum of 3 years of experience in inside sales, customer support, account management, or a related commercial role.
• Strong verbal and written communication skills.
• Data-driven mindset with the ability to analyze information and make sound business decisions.
• Excellent organizational and time-management skills.
• Results-oriented with a proactive approach to problem-solving and customer engagement.
• Proficiency in Microsoft Office.
• Fluency in English required.