Inside Sales Representative

Key Responsibilities

• Respond promptly to inbound phone calls, emails, website inquiries, and digital leads related to truck equipment and upfits
• Make outbound follow-up calls to prospects, past customers, and leads generated by marketing campaigns
• Conduct searches for potential leads
• Utilize RM to identify past customers and leads that are not active
• Utilize Gov Spend, UCC filings and similar data sources to identify potential leads
• Qualify customer needs such as truck type, body requirements, application, usage, budget, and timeline
• Accurately log all customer interactions in the RM system
• Schedule appointments for sales representatives with qualified prospects
• Confirm appointments and ensure customers are prepared with required information
• Communicate customer needs and expectations clearly to the sales team
• Support sales reps with follow-up communication before and after appointments
• Maintain clean, accurate, and up-to-date RM records
• Track lead sources and follow-up activity
• Aid with customer satisfaction calls and post-sale follow-ups
• Support basic reporting on lead volume, appointments set, and conversion metrics

Customer Service

• Provide professional, courteous communication at all times
• Answer general questions about truck bodies, equipment options, lead times, and processes
• Resolve or escalate customer concerns as needed
• Represent the company brand positively with customers

Qualifications

• High school diploma or equivalent
• 3+ years of experience in BDC, call center, inside sales, or customer service (automotive or commercial preferred)
• Strong phone and written communication skills
• Basic computer proficiency and experience with CRM systems

Preferred

• Familiarity with truck equipment, commercial vehicles, or fleet sales
• Knowledge of truck bodies, upfitting, or vocational truck applications

Key Skills & Competencies

• Professional phone presence
• Strong listening and needs-assessment skills
• Time management and follow-up discipline
• Detail-oriented and organized
• Comfortable working in a fast-paced, goal-driven environment