Inside Sales Representative

Key Responsibilities and Expectations

• Drive sales growth and enhance customer service for the region.
• Deliver exceptional customer service to ensure timely and cost-effective completion of all Distribution-related functions, collaborating with the IPS outside sales organization and OEM partners.
• Process customer inquiries, provide quotations, and enter and manage orders efficiently.
• Select and procure motors from suppliers, ensuring quality and cost-effectiveness.
• Investigate and resolve customer issues promptly and professionally.
• Manage supplier relationships to ensure optimal performance and service delivery.
• Serve as a technical resource to address and resolve inquiries and problems, leveraging support from engineering and OEM partners as needed.
• Maintain clear and professional client and sales correspondence.
• Handle shipment processing, including preparing, packaging, and shipping outgoing orders using the most cost-effective and efficient methods.
• Manage inbound logistics by receiving, inspecting, and verifying incoming shipments against purchase orders.
• Oversee inventory management, including maintaining accurate records, assigning storage locations, and managing stock levels.
• Document shipping and receiving activities, generate reports, and maintain organized records for accountability and compliance.
• Process orders and credits accurately and efficiently.
• Aid in inventory management to ensure optimal stock levels and minimize discrepancies.
• Imply and ensure compliance with company operating policies and procedures.
• Utilize Continuous Improvement Process Solution tools and processes to enhance operational efficiency.
• Establish and maintain strong relationships with external suppliers to ensure reliable service and product quality.
• Maintain detailed and accurate notes in order files for reference and follow-up.

Qualifications and Competencies

• High school diploma required.
• Sharp analytical thinking and reasoning abilities.
• Strong proficiency in the use of Microsoft Office suite as well as Adobe Acrobat.
• Excellent time management.
• Ability to analyze and interpret data and take appropriate action.
• Excellent written and verbal skills.
• Technical background with electrical and/or mechanical products is a plus.
• 3 or more years of customer service or inside sales experience in an industrial environment or equivalent education preferred.
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers and suppliers.
• Critical attention to detail.

Benefits

• Paid Time Off (PTO).
• 401k Employer Match Bonus.
• Incentives.
• Tuition Reimbursement Program.
• Medical, Dental and Vision plans.
• Employee Assistance Program (EAP).