Inside Sales Representative

Responsibilities

• Work with the Operations Team to increase sales and provide world-class customer service for the sale of electric motor coil sales.
• Provide customer service for timely and cost-effective completion of all production-related functions in support of IPS’ internal and external customers.
• Provide quotations, enter orders, process orders, select and procure materials from suppliers, investigate and resolve customer issues, and communicate and coordinate with operations.
• Act as a technical resource to address and resolve inquiries and problems with assistance from engineering and quality partners.
• Provide client and sales correspondence, track shipments, process orders and credits, assist with inventory management, interpret and ensure compliance with operating policies and procedures, utilize Continuous Improvement Process Solution tools and processes, establish and maintain relationships with external suppliers, maintain detailed notes in order files.

Qualifications and Competencies

• A high school diploma is required.
• Sharp analytical thinking and reasoning abilities.
• Strong proficiency in the use of Microsoft Office suite and Adobe Acrobat.
• Excellent time management.
• Excellent written and verbal skills.
• A technical background with electrical and/or mechanical products is a plus.
• 3 or more years of customer service or inside sales experience in an industrial environment or equivalent education preferred.
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers and suppliers.
• Critical attention to detail.

About the Role

Integrated Power Services (IPS) is seeking a skilled and dedicated Inside Sales Representative for our Cleveland West Service Center. IPS is the industry's leading and fastest-growing service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. IPS serves over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

Benefits

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)

Pay

$26.50 - $32.50/hr