Inside Sales Representative

About the role

HMM is seeking a highly motivated and enthusiastic Inside Sales Representative to join our vibrant team. This role is pivotal in supporting Account Executives in achieving ambitious sales goals and targets.

Responsibilities

• Connecting with customers primarily via email and phone, with occasional face-to-face meetings.
• Creating, updating, and reviewing service contracts in collaboration with key contract holders.
• Working closely with the pricing and trade teams to ensure accurate and up-to-date pricing and rates.
• Reviewing operating system menus in detail to troubleshoot and resolve customer issues.
• Managing rate inquiries and new opportunities, ensuring the right teams are involved.
• Following up on pending issues to ensure they are resolved in a timely manner.
• Aiding in daily reports for Account Executives to ensure no opportunities are missed.
• Tracking daily bookings, addressing rating issues, and resolving system glitches.
• Taking on additional tasks as needed to support the team’s success.

Requirements

• A high school diploma or GED.
• A bachelor’s degree in business, sales, marketing, global logistics, or maritime is preferred.
• At least 1-3 years of successful sales history within the transportation and logistics industry, specifically with ocean carriers, global logistics providers, or international trade companies.
• Experience in the transportation or logistics industry is highly desired.

Skills & Experience

• Strong Business Sense: An understanding of business practices and the ability to think strategically.
• Customer-Focused: A commitment to assisting customers with a helpful and friendly attitude.
• Negotiation Basics: Understanding the basics of negotiations and how to navigate them effectively.
• Sales & Marketing Knowledge: A basic understanding of sales and marketing principles is essential.
• Global Business Insight: Familiarity with international business practices and global trade is a plus.
• Shipping Knowledge: Any experience with ocean shipping, either imports or exports, is highly beneficial.
• Self-Motivated and Collaborative: The ability to work independently while also thriving in a team environment.
• Clear Communication: Excellent verbal and written communication skills to interact with customers and colleagues effectively.
• Organized and Detail-Oriented: Strong organizational skills with the ability to prioritize tasks and think clearly under pressure.
• Problem Solving Skills: Ability to tackle challenges and find practical solutions.
• Proficient in using MS Office Applications (Word, Excel, PowerPoint).

Benefits

• Competitive compensation packages.
• Health benefits.
• Performance bonuses.
• 401K.
• Employee discount programs.
• Generous vacation and floating holidays.