Inside Sales Representative

Essential Duties And Responsibilities

• Respond to customer inquiries to Electrical Now by phone, email or through other means.
• Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales.
• Source products for manufacturers not currently supplied by Electrical Now (new products).
• Negotiate best purchase price for manufacturers not regularly supplied by Electrical Now (new products).
• Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible.
• Correspond with customers via phone and e-mail and respond to customers in a timely, efficient, and professional manner.
• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means.
• Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary.
• Maintain product sourcing database.
• Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers.
• Interact with all departments within Electrical Now to effectively meet customer commitments.
• May be modified from time to time.

Metrics

• Quotes per day
• Quote: Order Ratio
• Inbound Calls
• Invoiced Dollars Generated
• Calls Taken

Physical Demands

• The environment is a professional open call center office environment.
• It may be necessary from time to time to go to our inventory warehouse or our repair center, or to other departments relative to the requirements of the position.
• Dress attire is casual but professional in an office setting.
• All employees are required to wear “Electrical Now ” (shirt with company logo) at all times once the initial supply (at company expense) has been received.
• Electrical Now ID Badge and Access card must be worn at all times.
• Electrical Now Safety Policies must be adhered to at all times.

Work Schedule

• The work hours will be established between the manager and employee based on the scheduling and coverage needs of the company.
• The schedule will generally be an 9-hour period between the hours of 7:30 am and 5:00 pm, Monday through Friday with one half-hour break.
• Up to 2 hours of Overtime each day is allowed as workload permits.
• Adherence to attendance and coverage policies is expected to be followed diligently.
• Time off will be granted with proper formal notice in accordance with company policy.

Work Environment

• The environment is a professional open call center office environment.
• It may be necessary from time to time to go to our inventory warehouse or our repair center, or to other departments relative to the requirements of the position.
• Dress attire is casual but professional in an office setting.
• All employees are required to wear “Electrical Now ” (shirt with company logo) at all times once the initial supply (at company expense) has been received.
• Electrical Now ID Badge and Access card must be worn at all times.
• Electrical Now Safety Policies must be adhered to at all times.

Qualifications

• Must understand the sales cycle; ability to understand the Electrical Now sales cycle.
• Strong computer skills; ability to learn and understand Electrical Now computer systems to perform job tasks in an automated environment.
• Knowledge & Skills Required:
• Strong Computer proficiency
• Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
• Ability to multi-task
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills
• Ability to sell