Inside Sales Representative

About the role

Since 1992, Advantage Interests Inc., an Eagle Fire company, has been a trusted provider of fire protection, fire suppression, gas detection, and life safety solutions throughout Texas. With decades of experience serving industrial and commercial customers, we specialize in the design, installation, inspection, testing, maintenance, and repair of fire protection systems for manufacturing facilities, refineries, chemical plants, warehouses, commercial buildings, and other complex environments. We combine the responsiveness and expertise of a local industry leader with the resources, stability, and career opportunities of one of the nation's leading fire protection organizations.

Key Responsibilities

• Generate new business opportunities through inbound lead follow-up and outbound prospecting activities.
• Research prospective customers and prepare for sales conversations by gathering relevant company and market information.
• Build and maintain strong relationships with new and existing customers.
• Identify customer needs and recommend appropriate fire protection and life safety solutions.
• Prepare customer quotations, process sales orders, and provide order acknowledgments.
• Communicate with customers regarding pricing, product availability, lead times, order status, and delivery schedules.
• Review sales documentation for completeness and accuracy.
• Maintain accurate customer, lead, and opportunity information within the company's CRM system.
• Collaborate with operations, logistics, and other internal departments to ensure timely order fulfillment and resolve customer concerns.
• Process credit and debit adjustments as necessary.
• Analyze customer requirements, pricing, costs, margins, and product conversions to support profitable sales.
• Meet established sales goals while maintaining exceptional customer service.
• Assist with additional inside sales and administrative responsibilities as assigned.

Qualifications

• Associate degree, some college coursework, or equivalent professional experience preferred.
• Minimum of two (2) years of inside sales, customer service, or related business experience.
• Experience within the fire protection, fire alarm, life safety, industrial, or construction industries is preferred.
• Strong understanding of sales processes and customer relationship management.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong analytical, mathematical, and problem-solving skills.
• Proficiency with Microsoft Office applications and CRM software.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Self-motivated with a results-oriented mindset and commitment to achieving performance goals.

Benefits

Advantage Interests Inc., an Eagle Fire company, is an Equal Opportunity Employer & Drug-Free Workplace.