Inside Sales Representative

Main Activities/Responsibilities

• Serves existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential clients
• Identifies development potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with customer; identifying and evaluating additional needs; analyzing opportunities
• Focuses sales efforts by studying existing and potential volume of dealers
• Keeps management informed by submitting activity and results reports, weekly work plans, and monthly and annual territory analysis
• Maintains competitive edge by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions
• Recommends changes in products, service, and policy by evaluating results and competitive developments
• Solves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
• Contributes to team effort by accomplishing related results as needed
• Initiates sales process by building relationships; qualifying potential; scheduling appointments, and cold calling
• Develops sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services
• Closes sales by overcoming objections; preparing contracts
• Acquires companies with no significant revenue history by selling our products and services
• Initiates and develops a strong relationship with companies
• Determines customers' needs and prepares proposals to sell services that address these needs
• Gives online demonstrations to clients in order to handle objections and convince customers to buy
• Manages growth of new business by transitioning them to be loyal customers

Competencies

• Excellent written and verbal communication skills
• Strong ability to build and maintain effective relationships with internal and external customers, vendors, and stakeholders
• Strong organizational skills with exceptional attention to detail
• Sound judgment and the ability to make logical, informed decisions
• Self-motivated with the ability to work independently and take initiative
• Proficiency in Microsoft Office Suite, including Excel, Project, Word, PowerPoint, and Outlook
• Strong project management and coordination skills
• Effective problem-solving and decision-making abilities