INSIDE SALES REPRESENTATIVE

About the role

This role combines consultative sales, project management, and customer relationship management. Pre-sale responsibilities include understanding customer needs, interpreting project requirements, developing specifications, preparing estimates, and securing contracts. Post-sale, you'll coordinate order execution, manage project timelines, and collaborate with technical services, manufacturing, and delivery teams to ensure customers receive the right products at the right time.

Responsibilities

• Prepare professional estimates and drive sales of metal building systems, residential metal roofing, and component products.
• Consult with customers to understand project requirements and recommend solutions that best meet their needs.
• Manage projects from quote through delivery, ensuring a seamless customer experience throughout the entire sales cycle.
• Enter sales orders into company systems and coordinate internal resources to ensure timely, accurate, and professional order fulfillment.
• Serve as the primary point of contact for customers, building long-term relationships through responsive communication and exceptional service.
• Cook up closely with Technical Services, Manufacturing, Customer Service, and Logistics teams to ensure successful project execution.
• Manage post-delivery concerns, including damages, shortages, delays, order changes, and field-related issues while maintaining customer satisfaction.
• Ensure all sales activities comply with company pricing guidelines, policies, and procedures.
• Act as the liaison between customers and internal teams to proactively address concerns, resolve issues, and communicate project updates.
• Monitor market trends, customer feedback, and competitive activity to identify opportunities for growth and continuous improvement.
• Deliver a customer-first experience by providing proactive communication, accurate information, and timely follow-up.
• Support business objectives through additional duties and special projects as assigned.

Qualifications

• A high school diploma or GED is required.
• Three (3) or more years of experience in a sales, customer service, inside sales, or service-oriented environment is preferred.
• Strong customer service and relationship-building skills with the ability to communicate effectively with a wide range of customers and internal partners.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Demonstrated professionalism, reliability, and a strong work ethic.
• Proficiency with personal computers and business software applications, with the ability to quickly learn new systems and technologies.
• Self-motivated and customer-focused, with a proactive approach to problem-solving and continuous improvement.
• Strong interpersonal skills and the ability to work effectively in a collaborative team environment.

Work Environment

This position is 100% office-based and offers the opportunity to work closely with customers, sales teams, and operational partners in a fast-paced, team-oriented environment.

Additional Information

• Full-time is defined as regularly working 30+ hours per week.
• Cornerstone Building Brands is an Equal Opportunity Employer.
• We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.