Inside Sales Representative

Essential Duties, Responsibilities And Job Requirements

• Utilizes existing data and reporting to analyze and qualify leads.
• Completes daily cold calls to grow new business.
• Results are reflected in an increase in new customer sales.
• Ultimately grows accounts to ‘graduate’ to the commercial level.
• Highly effective at utilizing common sense selling practices to close sales.
• Warm-calls existing customers in Byrne’s CRM to solicit sales and drives customers to utilize e-commerce.
• Achieves weekly lead generation and sales pipeline goals.
• Sales pipeline shall include opportunities in all 4 quadrants of the Byrne project pyramid.
• Accurately profile and categorize all leads through comprehensive market research.
• Receives inbound customer calls and responds to inquiries—provides detailed information about product specifications and functions.
• Utilizsd product knowledge to identify the right product for the right application, identifies and offers alternative product offerings.
• Refers highly technical questions to Engineering department.
• Record conversation details in CRM.
• Provides customer quotes for special and custom products.
• Leverages a wide variety of available tools to connect with customers, such as phone, email, chat, and virtual meetings.
• Acts as the subject matter expert for the company’s full products and accessory offerings and is consistently up to date with new products and launches.
• Use negotiating skills to understand our customer’s BATNA.
• Track and meet weekly, monthly, quarterly, yearly sales metrics.
• Serve as customer service liaison for Byrne customers.
• Answer questions regarding production lead times, product availability, and other product specifications and concerns.
• Coordinate customs clearance and international shipping compliance when necessary.
• Processes customer orders and requests.
• Backfill for CR Professionals, as needed.
• May conduct on-site visits to customers.
• Explore ways to improve customer satisfaction and create innovations and solutions to customer needs.
• Participate in companywide CSM events for continuous improvement.
• And other duties as required.

Skills Required

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Strong work ethic and personal accountability
• Highly proficient computer skills, including expertise in MS Excel and Word
• Familiarity with ERP and CRM systems is a plus
• Demonstrable ability to multitask effectively in an environment requiring patience and flexibility—strong technology acumen is essential to the nature of the role and multitasking
• Demonstrated ability to prospect and qualify leads
• Foreign language fluency for the international market served is plus

Experience Required

• Minimum of 4 to 7 years of experience in customer service or call center management
• Minimum of 1 to 2 years of experience in inside sales