Inside Sales Representative
Position Summary
The Inside Sales Representative, Defense & Aerospace, serves as the primary internal contact for our D&A unit. This role supports the full sales cycle through account management, data analysis, and cross-functional coordination.
Essential Duties And Responsibilities
- Work to meet all established Key Performance Indicators (KPI’s)
- Follow company guidelines to establish selling prices and profit margins
- Actively research profitability concerns
- Meet objectives related to customer acquisition and activation
- Always represent the company professionally and courteously
- Moderate/Expert technical understanding of fasteners & industrial hardware
- Understand and follow Federal Government, Defense, and Commercial fastener requirements
- Understand and follow FAR and DFARS clauses as it relates to contracts
- Works to ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting
- Serve as an escalation point for non-routine customer solutions and support. Provide support to the Business Unit Manager in escalated matters.
- Provide support to improve customer experience and provide solutions for one-time buys, and drive efficiency to improve service & profitability.
- Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities.
- Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
- Effectively manage all customers’ master data (IE: shipping conditions, blanket order requirements, customer contact information, CRM data, prior day invoicing, order entry etc.)
- Proactively drives account management while executing tasks to support the sales process and move opportunities forward.
- Collaborate professionally with cross-functional teams to identify and resolve customer issues.
- Manage customer portals for demand, quote requests, and corrective actions
- Maintain and build customer relationships to become trusted consultative advisors
- Excellent judgement and decision-making skills
- Strategic thinker; uses creative and innovative problem solving in many types of diverse situations
- Proactively contact customers to assist with upcoming requirements
- Be able to learn ways with Wurth training to read and decipher customer prints and drawings
- Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
Qualifications, Skills & Abilities
- Bachelor’s Degree Preferred
- High school diploma/GED Minimum 3 - 5 years’ customer service/inside sales or related experience is required
- Must be a US Citizen
- Government contracts or related backgrounds are preferred
- Understanding of FAR and DFARS clauses a plus
- Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint
- Advanced Excel skills
- Prophet 21 (P21) skills/experience are advantageous
- Must be able to read, analyze and understand customer purchase orders, drawings and vendor-supplied reference material
- Experience in sourcing and procuring industrial hardware
Job Type & Location
Intermediate technical understanding of fasteners & industrial hardware required.
Ability to analyze data to make decisions and impact on the customer.
Up sell products and services.
Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations.
Must be able to verbalize thoughts and information via phone and in person clearly and concisely.
Excellent judgement and decision-making skills.
Ability to establish credibility, respect and trust from internal colleagues and external customers.
Ability to keep employees motivated, create a team environment and resolve conflict.
This is a Contract to Hire position based out of Roanoke, VA.
Pay And Benefits
The pay range for this position is $28.00 - $43.00/hr.
Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
About Us
We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.