Inside Sales Representative

What You'll Be Doing

• Responsible for the day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts.
• Maintains efficiencies in corporate operational processes and procedures.
• Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.
• Processes quotes and order preparation for specified customers and works with centralized PM's for Quote and Debit information.
• Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done.
• Thorough knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required.
• Cookes resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG).
• Negotiates pricing (non-contract only), provides quote markup (owns strategy and application of cost plus mark-up), and notifies customer of related price increases.
• Problem Resolution: Works with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
• Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
• Handles local expediting and assists global opportunities through local escalation.
• Provides proactive notification to customer of changes to delivery status, conducts bond reviews with customer (Shortages & Turns), manages SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, owns Hard & Planned Order management, PCN (Product Change Notification) Coordination and delivers and maintains the POI (Perfect Order Index).
• This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).

Support Management

• Support sales team with direct customer contact for Order to Invoice process within Planned Demand.
• Liaison between the sales team and Infosys to perform root cause analysis and provide more complex problem-solving.
• Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action, and drive closure by managing exceptions.
• Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met.
• Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center).
• Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members.

What We Are Looking For

• Developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.
• Completes work with a limited degree of supervision.
• Identifies key issues and patterns from partial/conflicting data.
• Takes a broad perspective to problems and spots new, less obvious solutions.

Pay

• Base salary plus commission (60/40 split, only the base pay is listed on the JD, OTE will be 93k-100k)

Qualifications

• Prefer a 2-year degree and 3–5 years of experience or High school graduate with equivalent related experience.
• Experience with Oracle, Salesforce and Excel (VLOOKUPs and pivot tables).
• Aerospace and Defense experience preferable.
• Must be able to work with ITAR data may require specific certifications.

Work Arrangement

• This position will follow a hybrid schedule of 3 days in our office and 2 days per week from home.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

Annual Hiring Range/Hourly Rate

• $23.63 - $28.88

Location

• US-IL-Downers Grove, Illinois (Butterfield Rd)

Time Type

• Full time

Job Category

• Sales

EEO Statement

• Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.