Inside Sales Rep I - Charleston

Key Responsibilities

• Receives and responds to all customer inquiries, orders, and complaints.
• Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.
• Responsible for guiding, assisting, and elevating complaint resolution to ensure that customers are properly served.
• Provides customers and other branches with any data and backup data as requested.
• Follows up on a regular and as-needed basis with customers, branches, and shop/yard operations on all open and unresolved customer issues.
• Reports on all out-of-line conditions affecting customer satisfaction.
• May take after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.
• May open and/or close operations facilities in some branches.
• Performs other duties as requested.

Knowledge and Skills

• Excellent communication skills, verbal and written, to enhance relationships with customers and team members.
• Quick learner, attention to detail, and adaptability skills.
• Excellent customer service and organization skills.
• Emotional Intelligence and strong collaboration skills.
• Basic knowledge or ability to learn Microsoft Office and Salesforce CRM.
• Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry.

Qualifications

• Minimum (1) one year of experience working as an Inside Sales Rep or on a sales desk, preferred preferably in the construction equipment industry, underground safety rental industry.
• Must have reliable transportation.