Inside Sales Rep I - 11a-8p Shift

Posting

The Inside Sales Rep I (ISR I) effectively represents AmeriGas in building the business through inbound and outbound campaigns and activities while meeting/exceeding the assigned expectations. The ISR I will handle inbound and outbound volume with the objective of prospecting and qualifying leads, retaining existing customers, reactivating lost customers to achieve sales expectations, and providing digital support.

Key Characteristics

• Excellent phone presence and interpersonal skills
• Able to deliver a positive customer experience
• Able to work independently and remotely within call center teams and with leadership expectations

Outbound Prospecting

• Contact existing customer base with marketing promotions/offers
• Make outbound calls to existing customer accounts for marketing promotions
• Qualify customer, assess current use and needs to determine serviceability, present key value statements and sales messaging to retain the customer
• Appropriately apply special offers/pricing to existing customers
• Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold
• Enter and maintain pertinent customer information in required systems (CRM/SAP Databases)

Administrative Work/Secondary Duties

• Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/SAP
• Must comply with all company policies
• Tasks will be assigned as needed and determined by sales manager to support sales efforts

Knowledge, Skills And Abilities

• Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition
• Efficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products, business websites/systems)
• Strong telephone presence and interpersonal skills
• Effectively and professionally communicates in English – verbal and written communications
• Strong organizational skills/time management skills
• Active listener and use of inquiry to discover/understand prospect needs
• Motivated and results driven
• Ability to work effectively with others; participates in team/center activities; gives and receives feedback/coaching well
• Ability to self-manage and maintain leadership expectations

Minimum Qualifications

• High school education or equivalent required
• 1 year experience in customer service
• Use of business/office tools such as CRM, Microsoft Dynamics, SAP, Microsoft Office products

Pay

The pay for this position is up to $21.00/hr., depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position.

Benefits

• Comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts
• Retirement savings plans like 401(k)
• Paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage

Equal Opportunity Employer

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Drug-Free Workplace

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies.