Inside Sales Manager (East Region)

About the role

Manage, lead and evaluate the day to day activities of the outbound inside sales team operations to include performance metrics, retention statistics, and staffing requirements, to ensure achievement of sales goals and delivery of superior customer service experience.

Responsibilities

• Oversee day to day sales activities of the inside sales team
• Develop and oversee implementations of all policies, guidelines, and procedures that govern the inside sales team, but not limited to, quality control measures, performance criteria, performance metrics, and scripting strategies that increase caller engagement and sales
• Deploy and utilize software to ensure adherence to schedules, and develops tactics to address any adherence issues
• Build teamwork with direct reports by communicating information, ensuring understanding, involving others in team decisions, and demonstrating/modeling personal commitment to the team
• Lead and manage training initiatives by conducting ongoing sales and customer service training programs; remain current on company information to lead the team to improve sales and customer experiences
• Create and foster a positive work environment conducive to high performing teams; Directs the efforts of the inside sales team by providing day-to-day direction, guidance, coaching and professional development related to performance evaluation and identification of opportunities for improvement; Sets clear performance expectations, coach, develop, and review activity to help the team achieve goals
• Achieve sales goals by hiring and training employees and coaching them to develop their selling skills and maintain adequate sales pipelines
• Use all available analytical tools and reports to maximize the potential of each inside sales consultant and the team as a whole to serve customers better and to grow sales
• Attend sales group meetings concerning sales targets or forecasts, reporting on the market situation
• Manage a small book of accounts in ISC role to remain market-facing
• Attend industry/supplier conferences to develop industry expertise

Requirements

• Bachelor's degree plus three years of people management, coaching and sales management experience; or an equivalent combination of education and experience
• Minimum 3 years of sales experience
• Must be at least 21 years of age

Qualifications

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Skills

• People management
• Sales management
• Training and development
• Customer service
• Team building
• Performance evaluation
• Software deployment
• Market research
• Industry conferences

Benefits

• Comprehensive medical and prescription drug coverage
• Dental and vision plans
• Tax-saving Flexible Spending Accounts
• Disability coverage
• Lifetime life insurance plans
• 401(k) plan
• Tuition assistance
• Wellness program
• Paid sick leave
• Parental leave
• Vacation accrual

Pay

Competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees.

Schedule

Full-time position