Inside Sales & Lead Response Coordinator

Inside Sales & Lead Response CoordinatorLocation: Surprise, AZ | Schedule: Full Time Who We Are At All Things Metal Industries, we don’t just build steel—we build people, relationships, and lasting careers. We’re proud to be a family-owned company that’s been recognized multiple times as one of Arizona’s Best Places to Work, and we take that seriously. Our culture is fast-paced and driven, but also supportive and humble. We value teammates who are hungry to learn, smart in how they work, and humble enough to grow with others. This isn’t a place for short-term gigs—you’ll find steady work, opportunities to advance, and a team that truly has your back. Whether it’s in the shop, the field, or the office, we believe in promoting from within, investing in our people, and helping each other reach the next level. If you’re looking for a long-term home where hard work meets big opportunity, All Things Metal is the place to be. All Things Metal Industries is a family of brands, and this position is with KorFab. KorFab provides quick-turn components and architectural metal panels. Our nimble team delivers quality and creativity for smaller, specialized projects while staying aligned with the core values and support of All Things Metal Industries. Role Overview The Inside Sales & Lead Response Coordinator is responsible for responding quickly to new leads, following up consistently through the sales cycle to help close deals, supporting lead generation and CRM upkeep, and coordinating the customer meetings and events that keep client relationships strong. This role is built around speed-to-lead and follow-up discipline: the coordinator is often the first point of contact for a new prospect and the steady hand that keeps existing opportunities from going cold. Key Responsibilities Lead Response & QualificationRespond to new inbound leads promptly (same-business-day or faster) to maximize conversion before competitors engageQualify incoming leads against target criteria and route them to the appropriate salesperson or estimatorLog all lead activity and response times in the CRM to support pipeline visibility and reportingSales Follow-Up & Deal ClosingConduct outbound follow-up calls with prospects and active opportunities to move proposals toward closeTrack proposal and quote status, proactively re-engaging clients who have gone quietCoordinate final details (pricing, scope, contract terms) between the client, sales, and estimating to support deal closureMaintain a consistent follow-up cadence across the pipeline so no opportunity stalls without contactLead Generation & CRM ManagementResearch prospective clients, projects, and market opportunities to build a qualified lead pipelineMaintain and clean CRM records, contact information, and customer databasesInside Sales & Lead Response CoordinatorConduct regular check-ins with existing clients to identify repeat business and referral opportunitiesTrack and report on lead source performance and conversion ratesCustomer Engagement & EventsCoordinate customer meetings, including scheduling, prep materials, and follow-up notesPlan and support customer appreciation events and promotional activitiesAssist with outreach communications that keep the company top-of-mind with existing clients between active projectsQualifications Recent schooling or 1-3 years of experience in business development, sales support, estimating, project coordination, marketing, customer service, or a related role. Strong written and verbal communication skills. Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Strong organizational skills with the ability to manage multiple priorities and deadlines. Ability to analyze information and develop professional proposals and presentations. Customer-focused mindset with strong interpersonal skills. Valid driver's license and ability to travel locally for customer meetings, trade shows, and industry events as needed. Not required, but a plus: Experience using CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar. Experience preparing estimates, budgets, proposals, bids Experience in construction, industrial services, engineering, manufacturing, energy, or related industries. Knowledge of sales pipeline management and lead generation processes. Experience coordinating marketing initiatives, trade shows, or industry events. Familiarity with project management or sales operations processes. Skills & Abilities Organized and detail-oriented Able to follow direction while taking initiative when appropriate Comfortable working in a collaborative, fast-paced environment Willingness to learn new systems, tools, and processes Strong communication skills, both written and verbal Schedule 7am - 4pm, on site in Surprise, AZ Compensation & Benefits 401(k) with company match and profit-sharing contributions Wage: DOE, $23+Steady, long-term work in a supportive environment First-time homebuyer program with $500 bonus and optional realtor/mortgage support Dave Ramsey SmartDollar financial education resources Full benefits including medical, dental, vision, PTO, and sick time Employee medical covered at 5 years of serviceFamily-friendly events and team-building activities Birthday and work anniversary recognition Cash bonuses for production roles and internal growth opportunities