Inside Sales & Lead Coordinator

About the role

Fagundes Plumbing Heating AC Inc. has proudly served homeowners throughout Massachusetts and Southern New Hampshire since 2003. As a locally owned and family-operated company, we've built a reputation for exceptional customer service, quality workmanship, and long-term customer relationships. We believe our success starts with our people. That's why we invest in training, technology, and career development while creating opportunities for our team members to grow professionally and financially.

Responsibilities

• Follow up on open plumbing service estimates
• Follow up on open HVAC service estimates
• Rehash HVAC replacement proposals
• Rehash plumbing installation estimates
• Contact customers regarding technician-generated turnover opportunities
• Follow up on deferred work recommendations
• Discuss financing options and payment solutions
• Promote maintenance agreements and membership opportunities
• Help increase estimate conversion rates and overall revenue
• Manage incoming residential sales opportunities
• Schedule appointments for Comfort Advisors and field technicians
• Cook up estimate appointments and customer communications
• Process sold contracts and customer paperwork
• Maintain accurate records and notes within ServiceTitan
• Aid in sales reporting, lead tracking, and pipeline management
• Cook up communication between customers, technicians, Comfort Advisors, and management

Qualifications

• Minimum 2 years of sales, inside sales, customer service, lead management, or appointment-setting experience
• Strong phone communication skills
• Comfortable handling objections and asking for the sale
• Highly organized and detail-oriented
• Experience using CRM software ServiceTitan experience preferred
• Experience in HVAC, plumbing, home services, construction, automotive BDC, insurance sales, or inside sales environments strongly preferred

Benefits

• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Paid Time Off
• Paid Holidays
• Employee discounts
• Ongoing training and development
• Career advancement opportunities