Inside Sales Engineer (Flex)

About the Role

The Inside Technical Sales Engineer at Crane Resistoflex is responsible for providing product application expertise, technical documentation, quotation support, and commercial guidance to ensure accurate product selection and successful order execution. This position focuses on the Flexible product offerings within the Resistoflex portfolio.

Responsibilities

• Develop and maintain relationships with Field (Outside) Sales to ensure closed-loop communication.
• Provide timely verbal and written quotations, manage quotation revisions, and track quotation activity.
• Analyze commercial and technical specifications to ensure bid compliance and offer creative alternatives to increase chances of closing orders.
• Consult with departments like Engineering, Procurement, Supply Chain, Operations, and Field Sales for proper coordination of quotation responses.
• Lead Continuous Improvement initiatives to modify Standard Work procedures and improve order and quote processes.
• Manage customer Purchase Orders (POs) through clarification, Order Entry (OE), and initial Contract Management (CM) to ensure timely, accurate, and efficient manufacturing, shipment, and billing.
• Review POs for pricing, terms, and conditions, resolve discrepancies, and ensure prompt entry as Sales Orders (SOs) with clear instructions.
• Document and communicate Requests for Change (RFCs) and Change Orders (COs) to Sales Orders (SOs) within the ERP system.
• Maintain proper SO contract files and support invoicing and payment collection efforts.
• Establish and maintain communication channels for quotes and orders, and maintain records of quotation outcomes, POs, SOs, and market data.
• Process and investigate Return Goods Authorizations (RGAs) and resolve credits/debits with accounting.
• Assist Business Managers in executing business models and participate in Crane Business System (CBS) processes for continuous improvement.
• Prepare bills of material from customer-supplied drawings, analyze design requirements, and recommend solutions or alternate constructions.
• Resolve design issues with customers, contractors, and distributors.

Qualifications

• B.S. in Engineering, Business, or related field.
• Exceptional listening skills with excellent time management, verbal/written communication, and presentation abilities.
• Self-motivated, detail-oriented, competitive, and a team player.
• Proficient in Excel and other Microsoft Office software.

Preferred Experience

• 1-2 years of experience in Inside Sales or Customer Service.
• Experience with Data Analytic or CRM tools (e.g., PowerBI, Tableau, Salesforce).

This description reflects the general nature and level of work performed by employees in this role. It is not an exhaustive list of all duties, responsibilities, and qualifications.