Inside Sales Engineer
Hilti North America · Plano, TX · 2 mo ago
Business DevelopmentFull-time
About the role
This position provides technical support and drives the sales of specified products to salesforce and customers (buying and non-buying) consistent with Hilti’s strategy. This position educates design communities concerning proper use and advantages of Hilti fastening and protection products. This position capitalizes on Hilti competencies to secure commitments for specification or approval of Hilti Products while adding value by assisting design community and influencers in solving design problems using Hilti Products. This position protects company from liability exposure through use of sound engineering judgment.
Responsibilities
- Provide technical support as requested.
- Telephone, and electronic communication with territory salesperson, strategic business personnel, sales managers, contractors, designers, specifiers, or officials of codes and approvals
- Creative written communication with customers (buying and non-buying); such communication must be technically accurate, minimize Hilti’s exposure, and demonstrate common-sense problem-solving capabilities
- Investigate product failures in the field and provide product management feedback on local issues as needed
- Investigate business opportunities in the field by participating in Customer Surveys as needed for product and market development
- Participate in local sales strategy development and at sales management review and improve sessions
- Obtain specifications and approvals for use of Hilti products, concentrating on high potential designers, specifiers, and owner groups
- Provide professional educational seminars and presentations for A/E firms to inform them of Hilti products, their performance characteristics, applications, and product limitations
- Provide competent recommendations to engineers, architects, and other designers on specific applications using sound engineering judgment; educate specifier on technical advantages of Hilti solutions not covered by test data
- Review project specifications or calculations for engineers and architects; provide feedback to designers regarding accuracy, suitability, and code compliance
- Utilize software provided by Hilti, maintain accurate records of contacts and specifications; coordinate with salesforce to ensure that key opportunities are capitalized on
- Create and coordinate jobsite management within CRM system utilizing Hi Site; includes creation of specific jobsites, applications, and active participation in the monthly sales management meetings (with RM)
- Communicate application specifications with design community to sales team utilizing CRM system, assigning tasks and action items to applicable AMs for conversion of specification to sale
- Maintain and update regional fact-base and contacts of designers, influencers, and code officials
- Work with local/regional code and approval agencies to obtain necessary approvals
- Understand construction methods and local building codes, as they relate to Hilti products
- Provide input on technical approvals and reports related to Hilti’s products
Requirements
- Bachelor’s degree in Engineering required, Structural or Civil Engineering preferred
- Master’s degree (technical or business) preferred
- Knowledge of construction methods and practices preferred
- 2 years minimum experience in engineering/construction role preferred
Qualifications
- Commensurate with experience
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- N/A
- Varies
- TBD
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