Inside Sales & Customer Success Representative

About the Role

At Lawn Doctor, we’re more than a lawn care company. We’re a team committed to creating exceptional customer experiences. We’re looking for an Inside Sales & Customer Success Representative who enjoys talking with people, building relationships, and helping customers find the right solutions for their lawns.

This is a high-energy, phone-based sales role where you’ll spend your day connecting with homeowners through phone calls, text messages, and email. Your success is rewarded through a competitive base salary plus performance-based commissions.

Responsibilities

• Follow up with company-generated leads and convert inquiries into new Lawn Doctor customers.
• Contact existing customers through phone calls, text messages, and email to recommend additional services based on technician recommendations.
• Execute monthly sales campaigns by reaching out to targeted customer lists and promoting featured Lawn Doctor services.
• Educate homeowners on our residential lawn care services and recommend solutions that best fit their lawn’s needs.
• Build trust with customers by providing professional recommendations and outstanding service.
• Manage a high volume of customer interactions while maintaining accuracy and attention to detail.
• Document all customer communications and sales activity within our CRM.
• Collaborate with the Operations and Customer Experience teams to ensure a seamless customer experience from sale to service.

Qualifications

You genuinely enjoy talking with people and building relationships over the phone. You’re confident asking for the sale while always putting the customer’s needs first. You’re highly organized and able to manage multiple conversations and follow-up tasks throughout the day. You communicate professionally through phone calls, text messages, and email. You have excellent attention to detail and follow through on commitments. You enjoy working toward goals in a fast-paced environment. You are dependable, coachable, and enjoy being part of a collaborative team.

Preferred Qualifications

• Previous experience in sales, customer service, account management, or a relationship-focused role is preferred.
• Experience using CRM software is a plus.
• Strong computer skills and the ability to quickly learn new systems.

Core Values

At Lawn Doctor, who you are is just as important as what you do. We are looking for people who demonstrate these values every day:

• Coachable – Open to learning, feedback, and continuous improvement.
• Respectful – Professional, kind, and positive with customers and teammates.
• Work Ethic – Committed to doing your best every day.
• Willingness to Help – Ready to support customers and teammates whenever needed.
• Reliable – Someone others can count on to follow through.

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Dental insurance

Pay

$55,000.00 - $90,000.00 per year (competitive base salary plus performance-based commissions).

Schedule

Monday through Friday schedule with occasional Saturdays during our peak season from February through May.

About the Company

Lawn Doctor is an established, locally owned company with a strong reputation in the community. We offer paid training and ongoing coaching, opportunities for professional growth and advancement, and a supportive team environment where your contributions matter.

Our franchisees need people like you. Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that has led us to the highest customer satisfaction and retention rates in the industry.