Inside Sales & Customer Success Representative

About the role

Join Hayes Performance Systems as our Inside Sales & Customer Success Representative and play a key role in delivering an exceptional customer experience while supporting business growth and account retention.

Responsibilities

• Serve as the primary contact for customer inquiries, order status requests, and account support needs.
• Build and maintain strong customer relationships focused on long-term satisfaction and retention.
• Manage customer orders from initial inquiry through fulfillment and delivery.
• Cook up with production, engineering, quality, supply chain, and other internal teams to support customer requirements.
• Communicate proactively regarding order status, lead times, delivery schedules, and potential issues.
• Resolve customer concerns and service-related issues in a timely and professional manner.
• Maintain accurate customer records and account information within CRM and ERP systems.
• Support sales initiatives through quotation follow-up, proposal support, and customer engagement activities.
• Identify opportunities to expand existing customer relationships through cross-selling, upselling, and new product introductions.
• Support lead generation and outbound sales activities to develop new business opportunities.

Qualifications

• Associate degree in a technical field or equivalent combination of education and experience.
• Minimum of 2 years of experience in inside sales, customer service, account management, customer success, or a related role.
• Strong verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with Microsoft Office and CRM systems.
• Customer-focused mindset with strong problem-solving and relationship-building skills.

What We Offer

• Comprehensive benefits package including Medical, Dental, Vision, and 401(k) with company match.
• Paid vacation and holidays.
• Employee events and recognition programs throughout the year.
• Opportunities for professional growth and development.
• A collaborative and team-oriented work environment.