Inside Sales / Customer Service Representativ

About the role

The Inside Sales / Customer Service Representative provides support to Product Managers in the field by supplying requested information, reports and other needed data. As an Inside Sales / Customer Service Representative, you will assist the Sales team in answering and resolving customer questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Responsibilities

• Provide inside sales support for Estrotect, McCulloch Medical, ICPbio, Genesis Capital Equipment and MAI P/S Division
• Complete data entry, edits and prepares various documents and reports for the department, both domestic and international
• Accurately enters required data into one or more databases, documents, or spreadsheets
• Update and verify client databases by reconciling monthly statements
• Collect and digitize data such as invoices, and client information
• Ensures completeness of received information and reconciles inconsistencies
• Receives, gathers, analyzes, and organizes information from multiple sources
• Preparation, filing, and indexing of documents
• Communicate with the shipping department of MAI/PS (Spring Valley) and/or MAI (Elmwood) to secure freight costs
• Provide back-up for incoming phone calls and direct to the appropriate person
• All other duties assigned by your manager

Skills

• Self-starter with the ability to work both independently and cohesively with others
• Excellent verbal and written communication skills
• Meticulous data entry skills
• Ability to process and handle confidential information with discretion
• Ability to work under pressure and meet close deadlines
• Ability to review, interpret, and evaluate company documents
• Ability to work in a team environment and maintain a professional disposition
• Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure

Qualifications

• High school graduation or equivalent
• Technical Degree in related field preferred
• Minimum one-year administrative work experience
• Excellent communication, interpersonal and computer skills
• Proficient in Microsoft Outlook, Microsoft Word, and Excel
• Solid understanding of safe work practices and OSHA

Requirements

• Prolonged periods sitting at a desk and working on a computer
• Able to perform regular bending, twisting, and lifting to shelve
• Ability to lift and carry up to 30 pounds and push and/or pull at times