Inside Sales / Customer Service Rep
Fortifi Food Processing Solutions · Birmingham, OH · 2 wk ago
Customer ServiceFull-time
Responsibilities
- Be the trusted advisor for direct customers and distributors on a global basis
- Answer distributor/direct customer calls and provide general service and support regarding any transactions, including but not limited to customer orders, returns, shipments and basic product questions
- Receive and enter phone, fax or emailed orders from distributors and direct customers
- Call customers when necessary to advise of shipment delays and/or information necessary to process purchase orders
- Make changes to or cancel orders/backorders
- Initiate orders for replacement parts and/or correcting errors
- Update customer and distributor information in Bettcher’s CRM
- Solicit sale of new or additional services
- Resolve customer issues in a professional manner to continue to make Bettcher a customer’s most valued supplier
- Avoid customer feedback information
- Ensure on-time delivery of all designated customer/distributor orders
- Initiate and coordinate paperwork and required documents for processing international shipments
- Support Bettcher global sales managers to facilitate good communication between the customer/distributor regarding any order transactions
- Process order returns/credits/warranty claims/RMA’s for direct customers and distributors
- Expedite orders with the factory when necessary
- Inform customers/distributors of changes in shipping dates and make necessary changes to order regarding changes in product availability
- Provide shipping (tracking) information
- Provide information on product pricing, product availability and lead times
Requirements
- High school diploma or GED
- Customer service/inside sales experience (minimum 3 years in sales or sales support area)
- Proficiency in the use of computers including Excel, Word, and the Internet
- Proficiency in using data bases for order entry, shipping
- Excellent written and verbal communication skills
- Positive attitude and self-motivated
- Export compliance and / or international shipping experience