Inside Sales / Customer Service Rep

Bettcher Industries · Wakeman, OH · 3 wk ago

On-siteCustomer ServiceFull-time

Be the trusted advisor for direct customers and distributors on a global basis
Answer distributor/direct customer calls and provide general service and support regarding any transactions, including but not limited to customer orders, returns, shipments and basic product questions
Receive and enter phone, fax or emailed orders from distributors and direct customers
Call customers when necessary to advise of shipment delays and/or information necessary to process purchase orders
Make changes to or cancel orders/backorders
Initiate orders for replacement parts and/or correcting errors
Update customer and distributor information in Bettcher’s CRM
Solicit sale of new or additional services
Resolve customer issues in a professional manner to continue to make Bettcher a customer’s most valued supplier
Ensure on-time delivery of all designated customer/distributor orders
Initiate and coordinate paperwork and required documents for processing international shipments
Support Bettcher global sales managers to facilitate good communication between the customer/distributor regarding any order transactions
Process order returns/credits/warranty claims/RMA’s for direct customers and distributors
Expedite orders with the factory when necessary
Inform customers/distributors of changes in shipping dates and make necessary changes to order regarding changes in product availability
Provide shipping (tracking) information
Provide information on product pricing, product availability and lead times

A high school diploma or GED
Customer service/inside sales experience (minimum 3 years in sales or sales support area)
Proficiency in the use of computers including Excel, Word, and the Internet
Proficiency in using data bases for order entry, shipping
Excellent written and verbal communication skills
A positive attitude and self-motivated
Export compliance and / or international shipping experience

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