Inside Sales Rep/ Customer Service

About the role

Great Company. Great People. Great Opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As an Inside Sales Representative – Matting Solutions, you will support the sales team, customers, and internal departments by managing daily accounts receivable activities, sales billing, customer service, and system operations. This position plays a critical role in maintaining accurate billing, processing payments, managing customer accounts, and providing exceptional internal and external support.

Responsibilities

• Prepare and maintain daily AR bank reports by applying payments to detailed spreadsheets and reconciling transactions.
• Apply credit card payments promptly and accurately to customer accounts.
• Conduct proactive collections efforts for suspended or past-due accounts with clear documentation and communication.
• Conduct regular AR follow-up calls and attend weekly AR past-due meetings.
• Coordinate with the Credit Department on account changes communicated by sales reps.
• Document and follow up on outstanding AR-related issues.
• Generate and bill daily sales based on inventory additions and sales activity.
• Distribute customer invoices and ensure delivery to the correct contacts.
• Investigate and resolve invoice discrepancies through credits, research, or collaboration with Project Managers and Sales Reps.
• Audit invoices for accuracy in rentals, sales, and lease agreements.
• Process buyout pricing and culled material sales as outlined in project agreements.
• Serve as the primary point of contact for customer inquiries, resolving issues or routing them appropriately.
• Assist Sales Representatives and Project Managers with customer communication, pricing, billing issues, and account setups.
• Communicate professionally with customers regarding invoice questions, tax certificates, account statuses, and documentation.
• Maintain strong relationships with the sales team and provide consistent internal support.