Inside Sales Rep

About the role

ADESA, a Carvana-owned company, operates in over 50 locations across the US. We handle up to 200 acres of auto auctions, offer vehicle services like repair and reconditioning, and serve as market hubs for distribution. Our inventory includes hundreds of thousands of vehicles from various sources. We're part of a dynamic, competitive industry where we value teamwork and passion. Join us for a journey of growth and innovation!

Responsibilities

• Build and maintain relationships with dealer accounts to drive buying and selling activity
• Act as a liaison between dealers, outside sales reps, and auction personnel
• Provide prompt, courteous service via phone, email, and in-person interactions
• Resolve customer concerns professionally and escalate serious issues to management
• Conduct outbound sales calls daily to solicit new business, discuss inventory needs, and promote auction events
• Use market valuation data to improve conversion rates and monitor performance against targets
• Communicate with dealers on pricing strategy and educate them on available services
• Prepare for and support auction day activities, including inventory walkthroughs and dealer engagement
• Analyze pre- and post-auction reports to identify trends and opportunities
• Log all customer interactions and manage follow-ups in the company CRM
• Communicate with internal departments to ensure accurate marketing of sale inventory
• Meet or exceed inbound/outbound phone call activity, sales targets, and performance expectations

Requirements

• High school diploma or GED
• 1-3 years of inside sales, account management, or customer service experience
• Automotive/auction experience preferred
• Valid driver's license meeting ADESA's requirements
• Age 18 or older

Qualifications

• Strong relationship-building and customer engagement skills
• Results-driven with a focus on sales performance
• Effective communicator with negotiation and problem-solving abilities
• Data-driven mindset with ability to interpret reports and metrics
• Proficient with CRM tools, Salesforce, and Google products
• Team-oriented with a proactive and adaptable approach

Benefits and Perks

Competitive pay, quality benefits, holiday and paid time off, education and equipment reimbursement programs, matching 401(k), career path opportunities, and more!

Other Requirements

• Physical working conditions: Light to medium physical demands, including inside and outside environmental working conditions

Legal Stuff

• Hiring is contingent on passing a complete background check
• This role is not eligible for visa sponsorship
• ADESA is an equal employment opportunity employer