Inside Sales Coordinator

Develop new prospects and interact with existing customers primarily by phone to increase sales. Provide support to customers and account managers by maintaining frequent communication and helping troubleshoot problems. Work under direct supervision with a degree of creativity and latitude, relying on pre-established guidelines.

Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction
• Handles basic issues and problems, and refers more complex issues to higher-level staff
• Solicits sales orders from existing customers via phone
• Develops new customers via "pull" through marketing (Phone-Internet)
• Assists qualifying leads by gauging interest level, time frame, needs, etc., and directs leads to proper channels
• Executes market penetration strategy utilizing web-based sales leads
• Communicates sample needs for customers/dealers/contractors with the plant
• Corresponds regularly with customers (e.g., Brand Bulletins, Brochures, and program updates)
• Helps drive new product sales by communicating unknown products to customers
• Works with account managers to comply with customer requests and solve customer problems
• Maintains positive relationships with distributors
• Works with Product Managers to enhance sales programs
• Attends shows and product introductions when necessary
• Attends various product trainings as needed
• Prepares various reports and correspondence as required
• Performs other duties as required

Requirements

• Minimum of high school diploma or equivalent
• 0-2 years of experience, preferably in customer service
• Beginning to working knowledge of subject matter
• Working knowledge and proficiency in computer and business-related software, including Microsoft applications (Excel, Word, and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc.)

Pay

Hourly pay range: $25.00–$29.00 per hour, dependent on experience.

Benefits

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits