Inside Sales Coordinator

At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travelers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.

About the role

The Inside Sales Coordinator plays a key role in supporting the Americas Sales & Marketing team while driving awareness and growth of the HX brand across the region. This position is focused on strengthening relationships with travel advisor partners, providing proactive sales support, and identifying opportunities to grow partner engagement and revenue. As a trusted resource for our preferred trade partners, the Inside Sales Coordinator will actively nurture existing relationships, qualify new partnership opportunities, and support sales initiatives through phone, email, and digital channels.

This role requires a highly motivated, results-driven sales professional with strong communication skills, a collaborative mindset, and a passion for helping partners succeed. The ideal candidate will be skilled at building and maintaining partner relationships, delivering exceptional service, and supporting sales strategies that drive bookings, partner loyalty, and long-term business growth for HX Expeditions.

At HX, we are a passionate team who deliver our global operations from every corner of the world. Our people are instrumental in continuing to inspire adventure, play their part, and deliver on our promise of guest-centric and memorable experiences, benefiting the communities we visit, enriching our guests, and inspiring a more sustainable world – to change the way they see the world.

Responsibilities

• Prospecting and Lead Generation:
  • Identify and research potential leads through various channels, including cold calling, emails, and agent portal
  • Nurture leads based on business objectives and sales growth targets
  • Maintain accurate records of all prospecting activities in Salesforce
• Service travel advisor questions regarding brand products, promotions, destinations, policies, and issues, with emphasis on positive and timely resolution for the advisor and company
• Educate travel advisors and prospects on our products, destinations, and promotions, generating and increasing sales by conducting outbound calls and e-campaigns
• Conduct sales training to educate prospects about HX destinations, products, and services
• Build and maintain strong relationships with prospects and customers through regular communication and follow-up
• Establish rapport and trust with customers and partners to facilitate the sales process
• Provide feedback to management on market trends, competitor activity, and customer needs
• Assist the HX America Sales team in supporting our Partners, which can include but is not limited to:
  • Preparation and distribution of sales reports at an agency, national account, and consortia level
  • Report on Agency and Agent registrations
  • Follow up on new partners recently registered in Salesforce/B2B Portal; tracking of our Certified Specialists training program and upkeep of B2B portal information and online travel training content
  • Monthly maintenance of partner profiles
  • Work with agent partners to deliver accurate, on-brand marketing campaigns
  • Attend national consumer/trade shows, consumer events, award nights, and educational trips as required
• Effective communication through phone/email with inquiries from trade partners (product questions, booking management, brochure/marketing collateral requests, etc.)
• Coordinate events such as ship visits, FAM trips, and regional product launches
• Efficiently order and manage sales merchandise and trade brochures
• Effectively manage escalated agent booking queries
• Monitor and action dedicated agency support mailbox - answer day-to-day calls, emails, and communication from trade partners
• Work with Sales Support and Customer Support Center to solve issues/concerns on advisor bookings

Requirements

• Expedition knowledge or travel industry experience specializing in niche product and services, preferably in the cruise sector
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
• Business acumen (business knowledge, competitor awareness, organization strategies)
• Proactive and results-oriented, with the ability to work under pressure and meet deadlines
• 5 years of relevant sales experience

Skills

• Strong knowledge of the travel industry
• Working knowledge of Microsoft Office Suite, especially Excel, Word, Teams, and PowerPoint
• Proficient in Salesforce
• Confident speaking in front of a crowd
• Excellent oral and written English communication skills
• Valid passport and able to travel within the USA/Canada, and internationally as required

Key Personal Attributes

Like the true spirit of expedition cruising, we are seeking an individual who is willing and able to be flexible with their time, as priorities and opportunities can change from day to day. You are also someone who is:

• Organized, driven, and goal-oriented
• A team player but able to work independently on projects and meet deadlines
• Passionate about exploring our beautiful world sustainably, a lover of the outdoors, and excited to learn and expand your horizons

Performance Indicators

• Works with the team and management to achieve individual, department, and corporate goals
• Meets critical deadlines
• Grows, elevates, and deepens trade partner relationships
• Improves efficiencies and lowers customer acquisition costs
• Builds strong working relationships with internal and external customers

HX Spirit

• Passionate Explorers: We are proud of our history and are driven to create more.
• ‘Can-do’ Mindset: We jump in and proactively contribute to the greater good.
• Humble Leadership: We have a short distance between leaders and teams.
• Genuine Interactions: We want all people to be their true selves.
• Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.

Work Environment

This is a remote position and may require some travel.

Pay

Salary for this position is hourly non-exempt range DOE $29 to $32 per hour USD plus Sales Incentive Plan.

Benefits

• Competitive compensation
• Employer-paid Medical, Vision, and Dental
• EAP (Employee Assistance Program)
• Retirement plan with 4% match
• 11 paid holidays
• 2 weeks of vacation
• 9 personal days
• Familiarization trips
• Excellent employee discounts

About The Company

Since 1896, HX have championed sustainability in the expedition cruise sector. From launching the world’s first battery-hybrid expedition cruise ships to banishing heavy fuel oil and single-use plastics from our fleet, we are at the forefront of driving sustainable practices in expedition cruises that prioritize greener travel. For nearly 130 years, we have been committed to continuously improving what we do for our guests but also for the people we work with.

We are a group of explorers who want to seek out the very best journeys for our guests but also for ourselves. We take our guests on big life-changing adventures, from the stunning wilderness of the Arctic to the incredible creatures on the Galápagos Islands, all on our purpose-built expedition ships. Our HX fleet explores hundreds of destinations in over 30 countries across 5 continents.

Our ambition is strong and lofty – we want to become the number one sustainable expedition brand in the world. As a newly branded company built on a 130-year heritage, HX is at an exciting new chapter. We believe your skills and passion could thrive as we embark on this new journey. We are looking for talented explorers who want to join us on our exciting expedition to growth and success, which could include traveling and working in amazing HX hubs both on sea and land. From our impressive new Headquarters in London to our state-of-the-art Customer Service Centre in Prague, as well as various offices across Europe, the US, and APAC, you’ll find a group of people all connected with the same mindset and purpose: we want to explore more, champion sustainability, and become the world’s very best expedition cruise operator.

Sustainability Initiatives

• Single-use plastic ban: HX was the first major travel company to remove single-use plastic from its entire fleet and hotels.
• Hybrid Explorer ships: HX Expedition has two hybrid-electric powered expedition cruise ships that offer a 20% reduction of fuel consumption.
• Beach cleanups: HX Expedition Teams encourage guests to take part in beach clean-ups, resulting in several metric tonnes of trash being removed every year.
• HX Expedition Foundation: Our dedicated charity supports local communities and environmental initiatives in the areas where HX’s Expedition ships sail, from the Arctic and Alaska to the UK, Galápagos Islands, and Antarctica.