INSIDE SALES COORDINATOR

Responsibilities

• Serve as a key link between customers, sales representatives, dispatch, and production to ensure timely and accurate order fulfillment.
• Act as the primary customer contact, responding to inquiries regarding ready mix concrete products, including pricing, availability, and delivery schedules.
• Prepare and issue accurate quotes and proposals in alignment with company pricing strategies for public and private projects.
• Cook up workflow with the Sales Manager to support account management and project execution.
• Support the sales team with lead generation, follow up activities, and opportunity tracking.
• Maintain accurate customer account information and document all interactions and sales activities within the CRM system.
• Track material backlog, sales volumes, and revenue using company systems and reporting tools.
• Aid in resolving customer concerns to ensure satisfaction and repeat business.
• Coordinate daily with sales and dispatch teams to prioritize orders and support key projects.
• Assist in administrative tasks including quoting, billing adjustments, ticket editing, volume reporting, and project submittals.

Market Development and Customer Relations Support

• Identify potential customers across commercial, residential, agriculture, infrastructure, and industrial sectors.
• Generate and follow up on sales leads to identify new opportunities and maintain existing relationships.
• Maintain ongoing communication with stakeholders and assist customers in selecting appropriate products.
• Maintain current product knowledge, industry trends, and competitor knowledge.

Knowledge, Skills, and Abilities

• Strong sales acumen, financially proficient, and a results-driven mindset.
• Excellent interpersonal, verbal, and written communication skills, particularly in fast paced environments.
• Technical proficiency in company products and ability to interpret drawings, project specifications, proposals, and contracts.
• Problem-solving skills to address challenges internally and externally.
• Proficiency with Microsoft Office, ERP systems, CRM, and quoting tools.
• Organizational skills including time management, and administrative accuracy.
• Teamwork orientation.
• Accurate daily logging and routine report writing.
• Mathematical skills including basic.

Minimum Requirements

• 2 to 5 years of inside sales experience, sales coordination, administration or customer service, preferably in construction products or heavy industry.
• Bachelor’s degree in business, marketing, engineering, or related field, or equivalent industry experience preferred.

Pay

The salary is $22.00 - $27.00, depending on experience.

Benefits

• Medical, Dental, & Vision Insurance
• Health Savings and Flexible Spending Accounts
• 401(k) with Company Match
• Profit Sharing
• Paid Time Off
• Paid Sick Time
• 8 Paid Holidays
• Company Paid Life and AD&D Insurance
• Employee Assistance Program
• Years of Service Recognition
• Voluntary Life Insurance for Employees, Spouses, and Dependents
• Critical Illness Plan
• Accident Coverage Plan
• Hospital Indemnity

Additional Information

Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal laws. Subject to pre-employment drug testing and background checks. All applications are submitted online. If you are having issues completing the application, please come to the office for assistance.