Inside Sales Coordinator

At CoolSys, we offer more than just a job—we provide stability, growth, and industry-leading benefits. As a large company serving diverse customers, we invest in our team with competitive compensation, ongoing education, and comprehensive benefits.

Benefits

• Competitive compensation: $20-25/hour depending on experience
• Ongoing education and training: Access to state-of-the-art facilities and paid online training
• Comprehensive benefits: Medical, dental, vision, and prescription coverage
• Paid vacation and holidays
• 401(K) match
• Year-round, diverse work with consistent, interesting projects across various industries and systems
• Extra perks: Quarterly bonus plan, tuition reimbursement, employee discounts on vehicles, hotels, theme parks, pet insurance, and more

Responsibilities

• Provide administrative assistance to the sales team, including scheduling meetings, preparing presentations, and handling correspondence
• Maintain and update customer databases, ensuring accuracy and completeness of client information
• Prepare technical quotes, proposals, and contracts, ensuring timely delivery to customers
• Coordinate the order process from order entry through to delivery, ensuring customer expectations are met
• Assist in the management of customer inquiries, addressing questions, and directing issues to the appropriate sales representative or department
• Ensure a positive customer experience by providing timely responses and support
• Generate regular sales reports, forecasts, and performance analysis for the sales team and management
• Assist in preparing presentations or reports for sales meetings and client reviews
• Act as a liaison between sales and other departments such as marketing, operations, and finance, ensuring effective communication and timely follow-up
• Assist the sales team in managing and prioritizing tasks
• Process and track sales-related invoices and expenses
• Embody the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety)
• Perform other duties as assigned

Requirements

• Bachelor’s degree in business, marketing, or communications related field
• 1-3 years of experience in a sales support, administrative, or customer service role (prior experience in sales is a plus)
• Familiarity with CRM software (e.g., Salesforce, HubSpot) and sales reporting tools
• Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines
• Excellent written and verbal communication skills
• Ability to work well in a team environment and collaborate across departments
• Ability to understand and follow all company policies and procedures and all applicable state and federal laws
• Proficiency with typical business tools including email, Word, Excel, PowerPoint, etc.
• Ability to use Canva or Adobe Creative software (preferred)