Inside Sales Coordinator

Proven to perform—from the edges of space to the bottoms of the ocean, our materials are proven to perform, and so is our team. We're hiring high performers as proven as our products. Join us at ATI Millersburg in Albany, Oregon.

About the role

As an Inside Sales Coordinator (Customer Service Representative), you will report to the Inside Sales Manager and be accountable for daily administrative and sales support activities that enable effective customer service operations and commercial team support. You will work collaboratively with Inside Sales, Planning, Engineering, Operations, Quality, and other cross-functional teams to ensure responsiveness and customer satisfaction.

Responsibilities

• Manage the shared customer service email inbox, customer phone calls, and voicemail communications.
• Support sales order routing, approval workflows, and reporting activities to ensure timely processing of customer orders.
• Monitor and audit sales order reports, routing queues, and approval inboxes for accuracy and completion.
• Maintain and distribute incoming and outgoing mail and support general office organization and cleanliness.
• Coordinate and support customer visits, conference room readiness, and hospitality needs.
• Maintain office, kitchenette, printer, and supply inventories, including coordination of replenishment orders.
• Support reporting activities including matrix reports, LC/CIA reporting, and audit documentation.
• Perform monthly and quarterly audits related to onboarding/offboarding records, customer gift inventory, and customer item description standards.
• Assist with employee engagement activities including birthday celebrations, holiday cards, and departmental communications.
• Maintain master contact information, phone guides, office signage, and departmental boards.
• Lead and participate in continuous improvement activities and support administrative process enhancements.
• Coordinate work activities with multiple departments while managing responsibilities independently and effectively.

Requirements

• A minimum of a High School Diploma or GED.
• Previous experience in an office setting, customer service, administrative support, sales support, or similar professional environment preferred.

Qualifications

• Knowledge of processes, policies, and procedures related to customer service or sales support functions.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Demonstrated professionalism and a high level of customer service.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to work effectively in a team-oriented environment.
• Skilled in Microsoft Office Suite, especially Outlook and Excel.
• Experience with Oracle applications, reporting systems, or shared inbox management preferred.
• Continuous improvement mindset with strong attention to detail and follow-through.

Benefits

• Competitive base pay with variable additional compensation opportunities.
• Top 401K plan, including company match.
• Health insurance (medical, dental, vision).
• Life insurance, short and long-term disability, Accidental Death and Dismemberment.
• Flexible Spending Accounts.
• Employee Assistance Programs.
• 15 days of paid vacation time, along with 12 paid holidays.
• Performance bonus.
• Optional employee-paid programs such as Critical Illness Insurance, Accident Insurance, and Pet Insurance.

Pay

Salary range: $60,000 to $70,000. Hourly pay rates are based on candidate experience and qualifications, as well as market and business considerations.

Schedule

Day shift, typically onsite Monday - Friday, 8:00 am - 5:00 pm.